INTERNAL TITLE: Client Solutions Administrator

LOCATION: The position may be remote depending on experience and ability to work independently, however, preference is to be located close to the JAS Contract Logistics corporate office at 1100 Thorndale Ave., Elk Grove Village, IL 60007 if possible. 

PURPOSE: The main responsibility of the Client Solutions Administrator is to develop and administer the Quarterly Business Review program for the top logistics clients within the organization. Additional responsibilities include contract reviews, RFPs, client metric reporting, and marketing material development. This is a corporate role. 

JOB RESPONSIBILITIES:

• Support the development and maintenance of strategic long term trust relationships with key clients to achieve organic growth and long-term business goals

• Support conducting client contract reviews and annual changes and managing contract renewal timelines, reminders and contract document version controls

• Organizing, planning and preparing Business Reviews of the assigned clients

• Serving as main point of contact and liaison with the Marketing Department for all CL marketing, including flyers, PDFs, PowerPoint presentations, and other standard materials

• Maintaining and updating documentation and customer facing templates

• Maintaining the account profiles of key clients and ensuring that their expectations and requirements are clearly shared within the organization by interacting with the operational leadership team

• Support resolving customer complaints in an effective and respectful manner using the internal/external JAS-CL organization

• Supporting RFQ/RFP responses

• Collecting, reporting and communicating customer feedback about service, opportunities and threads

• Support creating, measuring, tracking, analyzing and issuing monthly KPI reports to key clients

• Performing additional duties as assigned

REQUIRED EXPERIENCE

• 3+ years of experience in a similar customer solutions position including responsibilities in QBR development and contract management
• 2+ years of experience in a Third-Party Contract Logistics & eCommerce environment
• Experience working with marketing departments and materials
• Proficiency in Microsoft Office including Word, Excel, and PowerPoint
• Experience in running reports and client analysis
• Strong customer service and relationship development background
• Ability to operate independently, be flexible, and detail-oriented

PREFERRED EXPERIENCE

• College degree or equivalent experience with a focus on logistics & supply chain management, business administration, marketing, or similar

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JAS Forwarding (USA), Inc. is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin.

Except where prohibited by law, all applicants will be required to show proof of being fully-vaccinated against COVID-19 prior to commencing employment with JAS. Reasonable accommodations based on disabilities (medical) or sincerely held religious beliefs will be considered on a case-by-case basis for exemptions to this requirement in accordance with applicable law. The Company will engage in the interactive process for each applicant requesting such an accommodation on an individualized basis.