Job Description

Data Entry/Customer Service Representative PLEASE READ THE FULL DESCRIPTION OF THE POSITION- THIS IS NOT A REMOTE POSITION If you are wanting to work for a family-orientated and rapidly growing company with a chance to climb the company ladder, with a fast-paced and challenging environment and room for growth then here is your opportunity. We are a company that works with insurance companies and their clients who have been affected by mother nature. We are looking for dedicated employees. The employer pays 60% of the employee's health insurance and pays for STD, LTD, and a 25,000 life insurance policy. You can opt in for dental and vision as well. There are two shifts that are currently available 6:00 am -2:00 pm and 12:00 pm - 8:00 pm, Monday - Friday when not in storm mode. Must live within 30 miles of the Lake St. Louis area. When storm mode hits, you must be willing to work OT at times and flexible on various shifts that may range and start as early as 5:30 am at times and as late as 10:00 pm. Must be willing to also work 4-10 hour shifts with 1 day off at various times of the year and work weekends if needed. Must be flexible with schedule changes at a moment's notice during certain parts of the year. In off-seasons, the hours will go back to normal working hours. We are located off of 364 and 40/61 in Lake St. Louis. * Maintains database by entering account information. * Prepares source data for computer entry by compiling and sorting information. * Establishes entry priorities. * Processes customer and account source documents by reviewing data for deficiencies. * Resolves deficiencies by using standard procedures or returning incomplete documents to the team leader for resolution. * Enters customer and account data by inputting alphabetic and numeric information on the keyboard or optical scanner according to screen format. * Maintains data entry requirements by following data program techniques and procedures. * Verifies entered customer and account data by reviewing, correcting, deleting, or reentering data. * Combines data from both systems when account information is incomplete. * Purges files to eliminate duplication of data. * Secures information by completing database backups. * Maintains operations by following policies and procedures and reporting needed changes. * Maintains customer confidence and protects operations by keeping information confidential. * Contributes to team effort by accomplishing related results as needed. Data Entry Clerk Qualifications / Skills: * Organization skills * Quick typing skills * Attention to detail * Computer savvy * Confidentiality * Thoroughness * Must be able to work in a challenging and hectic environment at times. Education and Experience Requirements: * High school diploma or equivalent * MUST have data entry experience or related office experience * Customer service experience