Our Company:

Timbers Company is a developer and operator of exceptional boutique hotels, residence clubs and resort communities located in some of the most sought-after destinations in the world. We are passionate about creating remarkable experiences with world-class hospitality while exposing our Owners and guests to the humble authenticity of every location that we call home.

Our Property:

Imagine spending every day working in a place that must be seen to be believed. Timbers Kaua‘i at Hōkūala, oceanfront on Kaua‘i, is a blend of the pristine and playful, and we get to do what Owners and guests love in one of the most beautiful places on earth. Our team members reflect the highest level of aloha with anticipatory service in an unparalleled setting.

Our Core Values:

We are in the business of creating an authentic sense of place for families to return to time and time again while committing ourselves to creating memorable and fun experiencers through passionate, attentive service. This mantra is reflected in everything we do and every interaction we have whether it be in hospitality operations management, asset management, development, or sales & marketing. Our values define who we are.

• Be Authentic
• Practice Humility
• Cultivate Teamwork
• Value Time
• Be Trustworthy

Benefits:

• Paid time off for full-time, permanent employees.
• Employer-sponsored health plans.
• 401k match.
• Complimentary golf for employees and immediate family members.

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SUMMARY:

Under the direction of the Recreation Manager, this position promotes a fun and relaxing atmosphere, while providing outstanding service for guests near the pool area.

ESSENTIAL FUNCTIONS:

Essential functions as defined are ILLUSTRATIVE ONLY and not a comprehensive listing of all functions and duties performed by incumbents within this classification. Essential duties and responsibilities ** may** include, but are not limited to, the following:

• Greet guests with friendly and sincere acknowledgement.
• Provide customer service to guests, including information about resort services,activities and local attractions.
• Keep pool area tidy and clean, fix and align pool furniture as needed.
• Set up umbrellas, lounge covers and other pool furniture for guests.
• Along with recreation attendants, perform general cleaning of Tykes Room and fitnesscenter daily.
• Assist recreation attendants with general cleaning of interior and exterior of Nalu’sAdventure Center daily.
• Ensure that towels are folded and fully stocked, removal of dirty towels from poolarea.
• Assist recreation department with on-property activities when needed, includingspecial events and projects.
• Ability to work in a fast-paced and sometime stressful environment, flexible withspontaneous demands from guests.
• Display a professional image at all times through appearance and conduct.
• Provide water station daily and continually keep it refreshed.
• Maintain rotation of clean day bed cushions
• Manage towel inventory of both used and clean towels daily.
• Adhere to all company procedures regarding emergency protocols, sanitation, andproper food handling techniques.
• To wear the correct uniform and maintain a high standard of personal hygiene.
• Assemble food items at Nalus to order as necessary.
• Presents menu, answers questions, and makes suggestions regarding food andbeverage service.
• Clear all dishes and trash around pool area throughout shift.
• Place and process food and beverage orders utilizing the restaurant’s POS system
• Relays order to kitchen and serves courses from kitchen, service bars, and Nalus
• Perform other duties as appropriate and assigned by management.

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge and/or skill required.

Education and Experience:

• Prior experience in customer service
• Policies and procedures of the department
• Customer service principles and practices
• Correct business English, including spelling, grammar and punctuation

Required Knowledge and Skills

Knowledge of:

• Applicable laws, codes and regulations
• Policies and procedures of the department

Skill in:

• Using initiative and independent judgment within established procedural guidelines.
• Contributing effectively to the accomplishment of team or work unit goals, objectives and activities
• Dealing successfully with a variety of individuals from various socio-economic, ethnic and cultural backgrounds
• Multitasking while paying attention to detail and completing tasks in a timely manner

PHYSICAL/MENTAL REQUIREMENTS:

The physical demands described herein are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This position requires the ability to stand and walk for the duration of the work shift. Ability to tolerate environmental factors such as humidity, heat and rain.

While performing duties of this job, the associate is regularly required to stand, walk, use hands to finger, handle, or feel objects, tools, or controls, and talk or hear. The associate frequently is required to reach with hands and arms.

The associate must regularly lift and/or move up to 30 pounds and occasionally lift and/or move 50 pounds with assistance.