SUMMARY:

Under the direction of the F & B Manager, is responsible for providing outstanding service of food and beverages to customers.

ESSENTIAL FUNCTIONS :

Essential functions as defined are ILLUSTRATIVE ONLY and not a comprehensive listing of all functions and duties performed by incumbents within this classification. Essential duties and responsibilities may include, but are not limited to, the following:

• Presents menu, answers questions, and makes suggestions regarding food and service
• Writes order on check or memorizes it
• Relays order to kitchen and serves courses from kitchen and service bars
• Garnishes and decorates dishes preparatory to serving
• Serves patrons from chafing dish at table
• Carves meat, bones fish and fowl, and prepares flaming dishes and desserts at patron’s table
• Observes dinners to respond to any additional requests and to determine when meal has been completed
• Totals bill and accepts payment to refers patron to Cashier
• Ladles soup, tosses salads, portions pies and desserts, brew coffee, and performs other services as determined by establishment’s size and practices
• Clears and resets counters or tables at conclusion of each course
• Place and process food and beverage orders utilizing the restaurant’s POS system
• Perform other duties as appropriate and directed by supervisor/manager

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge and/or skill required.

Education and Experience:

• Minimum of six months of food and beverage experience
• Prior experience in customer service

SERVER

• Correct use of business English language
• Customer service principles and practices

Required Knowledge and Skill:

Knowledge of:

• Applicable laws, codes and regulations

Skill in:

• Using initiative and independent judgment within established procedural guidelines.
• Contributing effectively to the accomplishment of team or work unit goals, objectives and activities
• Dealing successfully with a variety of individuals from various socio-economic, ethnic and cultural backgrounds
• Multitasking while paying attention to detail and completing tasks in a timely manner
• Strong organizational skills
• Safe work practices and sanitation related to food preparation and service
• Customer service principles and practices

PHYSICAL/MENTAL REQUIREMENTS:

The physical demands described herein are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This position requires the ability to stand and walk for the duration of the work shift. While performing duties of this job, the associate is regularly required to stand, walk, use hands to finger, handle, or feel objects, tools, or controls, and talk or hear. The associate frequently is required to reach with hands and arms.

The associate must frequently lift and/or move up to 20 pounds and move up to 40 pounds with assistance.