Job Description
Are you slightly obsessed with sports and have a passion for the sports betting industry? Are you obsessed with customer experience and are up to date with the best practices and emerging trends in payment operations and customer facing products? Does working in a fast paced and collaborative environment make you contemplate leaving your current role?
If so, you are in the right place! We are looking for someone who will focus on the day to day operations of the business as well as develop the department with a customer focus in mind.
This position requires someone who is experienced in running and building an operations team as well as the strategy for the department in line with customer service, payments and fraud.
The VP of Gambling Operations will report directly to the CEO and work together with the rest of management team and employees. They will be responsible for contributing to the leadership team for Tipico USA. The position holder ensures this is done by doing the following:
- Managing the day to day operations for the US Sportsbook and Casino Products.
- Maintaining the teams and processes to deliver a best in class service across all verticals including: Customer Service, Operational Compliance, Payments and Fraud.
- Enhancing the strategic vision and culture of the team in line with the company values and vision.
- Own operations suppliers, KPIs and Budget
- Partner with our Marketing, Compliance, Product and Technology teams to improve efficiencies and effectively guarantee a positive customer experience.
- Liaising with Regulators and Licensees; ensuring all required regulatory reporting is accurate, fully compliant and delivered in a timely manner.
- Continuously developing and implementing policies, standard operating procedures and internal controls between internal teams, regulatory bodies, and casino partners to streamline and optimize day to day operations.
- Together with product and technology drive the overall product Roadmap for both Payments and Customer service
- Owning the user experience and end to end Journey for the entire operation from Registration to KYC, to the payment cashier.
- Have an innovative mindset and always strive to improve processes by driving automation with technology with the customer experience in mind
- Be the voice of the customer in the organization.