Job Description

Job Description

Orlans Law Group an innovative default law firm representing servicers and secured creditors in multiple jurisdictions. This position is responsible for progressing files through the foreclosure process by preparing and filing legal documents, preparing and mailing correspondences, acting as a liaison to outside vendors as well as managing an inventory of files and communicating file progression to clients. The positions require and in office daily presence.

Major Duties and Responsibilities:

• Responsible for monitoring all client websites and responding to various inquiries. Includes non-routine, complex matters. Ensures complete client satisfaction; accurately relaying status updates of cases and escalating files accordingly.
• Responds to emails, phone calls and voicemail messages from clients and vendors and responds to basic questions and concerns in a timely manner. Includes review and response to process servers and observing trends and patterns to determine efficacy of vendor’s performance.
• Reviewing title documents for any defects or issues.
• Working with attorneys, lenders, underwriters, and third parties for resolve title issues.
• Obtaining resolution documents, such as discharges or corrective documents, within expected timelines.

Required and Preferred Knowledge, Skills and Abilities:

• High school diploma or equivalent required, Bachelor’s degree preferred.
• High degree of customer service required.
• Intermediate computer skills required.
• Error-free data entry skills required.
• Detail orientation and task prioritization required.
• Appropriate email etiquette required at all times.
• Appropriate telephone etiquette required at all times.
• Ability to multi-task under the pressure of deadlines required.
• Title industry experience required.

Compensation & Benefits:

Orlans Law Group offers a competitive market-based salary, work/life balance and benefits including medical/dental/vision/RX, Short and Long-term disability, paid-time off, 401(k) plan with company match.

_ Orlans Law Group is an Equal Opportunity Employer_