Sorry, this listing is no longer accepting applications. Don’t worry, we have more awesome opportunities and internships for you.

Customer Success Representative

Tive

Customer Success Representative

Cambridge, MA
Full Time
Paid
  • Responsibilities

    ABOUT THE ROLE:

    As a Customer Success Representative (CSR), your number one focus will be to ensure that our customers have a fantastic experience with Tive. You will proactively engage with customers and respond to customer inquiries over chat, phone, and e-mail, as well as working with our sales and technical support teams to improve internal processes and contribute ideas for product improvements. The role offers a great opportunity to work in a collaborative, fast-paced environment, get exposure to all aspects of the business, and rapidly advance your career.

    RESPONSIBILITIES:

    • Deliver consistently professional customer support over chat, e-mail, and phone, including onboarding, answering technical questions, providing proactive support, and interfacing between customers and our support engineers to resolve technical issues
    • Meticulously document customer interactions
    • Help our customers get the most value out of our product to ensure customer satisfaction, retention, and growth
    • De-escalate difficult customer situations with empathy and professionalism
    • Work directly with the team on improving processes, tools, and documentation
    • Contribute feedback and feature requests based on customer interactions and insights

    REQUIREMENTS:

    • 1-3 years of experience in a customer-facing role (customer service, support, retail, sales, etc. Internships count!)
    • Exceptional communication skills and professional presence on the phone and over email
    • Strong interpersonal skills and reliable work ethic
    • Organization and time management skills
    • Creative problem-solving in a fast-paced environment
    • Empathetic, positive attitude – you're enthusiastic about helping our customers succeed
    • Able to commute to our office in Cambridge, MA (we will not consider remote candidates)

    NICE-TO-HAVES:

    • Experience in the supply chain industry
    • Experience at a tech startup
    • Experience with customer support tools such as Hubspot and Zendesk

    BENEFITS:

    • Competitive salary and stock option plan
    • Unlimited vacation policy
    • Medical, dental, vision, 401k benefits
    • Small, collaborative, rapidly-growing team that is passionate about ensuring every team member has the opportunity to grow and make an impact

    ABOUT TIVE:

    Tive is the leading provider of IoT visibility solutions for the industrial supply chain. Our products allow manufacturers and shippers to track and analyze location, climate and shipment integrity of their in-transit goods, enabling a new level of visibility and data-driven decision-making. We work with Fortune 500 companies in electronics, pharmaceuticals, and other high-value manufacturing industries to eliminate unpleasant surprises throughout the supply chain, helping them improve customer service while reducing manufacturing disruptions and logistics costs. Based in Cambridge, MA, Tive is backed by Accomplice, NextView, Bolt and Hyperplane.

    Tive is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive and accessible environment for all employees. Please let us know if you require accommodations during the interview process.