Job Description

 YOUR DAYS WILL BE FILLED WITH:

• Attracts potential customers by answering product and service inquiries
• Creates new customer accounts by recording new account information
• Maintains customer accounts by recording updated account information
• Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
• Attain team sales quota by matching customer needs with product benefits via ongoing customer relationships, solid product knowledge, and teamwork
• Collaborate with fellow employees to ensure that all inbound and developing sales opportunities are pursued, developed, and closed
• Mastering in-depth knowledge of our evolving industry, line of products, and services
• Customer communications via a multi-line call center email, virtual, and voicemail
• Prepare and provide product information and sales quotations for customers
• Salesforce management including the entry of accounts, contacts, quotations, and opportunities
• Qualify customer leads and disseminate to field sales appropriately
• Using web-based and digital information systems to identify, research, and resolve customers inquiries regarding invoices, orders, and shipments
• Order management including entry, creation, returns, releases, and backorders
• Customer support on technical issues and customer complaints
• Other duties as assigned

Qualifications

WE ARE LOOKING FOR SOMEONE WHO HAS:

• Associate degree or 2-4 years of customer service experience
• Ability to work/train across many customer service management systems

SKILLS NEEDED TO BE SUCCESSFUL IN THIS POSITION:

• Clear, concise, and articulate written and spoken communication
• Strong interpersonal/rapport building skills
• Ability to communicate with all levels within the organization
• Ability to work cooperatively as a member of a team
• Demonstrated ability to discern issues and concerns of customers (internal and external)
• Ability to remain calm and focused while communicating in a stressful environment

Additional Information

Please address your questions to Jasmine Galindo, jasmine.galindo@tobiidynavox.com and submit your resume through our website as soon as possible. Don't wait! At Tobii, we move quickly!

Tobii Dynavox values equality of opportunity, human dignity, and racial/ethnic and cultural diversity. Tobii Dynavox does not discriminate against individuals on the basis of race, color, sex, sexual orientation, gender identity, religion, disability, age, veteran status, ancestry, or national or ethnic origin.

Equal Opportunity Employer/AA Women/Minorities/Veterans/Disabled