Job Description

YOUR DAYS WILL BE FILLED WITH

• Request prescription and F2F documents that are required by all insurance plans
• Review case history notes in the Order Management System (OMI) to determine which documents are needed
• Utilize OMI to create and generate prescription and F2F request messages
• Utilize PDF Sam in order to customize documents, when needed
• Ability to pull reports of cases that need new prescriptions/F2F and also require follow up calls to necessary facilities, insurances and/or physician’s offices
• Maintain and organize the incoming requests from other team members, whether presented in person, via reporting, or from the task manager
• Respond to general funding and status inquiries from sales team
• Communicate with team members to ensure compliancy of documents, and the need for any additional documentation
• Aid in preparation of documentation for submittal to insurance carriers
• Follow up with internal and external customers for missing documentation
• Follow up with carriers on the status of submitted authorization requests
• Follow up on continues use of our equipment for Capped Rentals
• Set-up returns for equipment no longer being used
• Perform various other duties as assigned
• Travel required to the Pittsburgh office location for training, and up to 4 times a year.

Qualifications

ARE YOU OUR NEXT TOBIIAN?

To be successful in this role and at Tobii you need to be a positive go-getter.

WE ARE LOOKING FOR SOMEONE WHO HAS:

• 1-3 years experience in a medical office setting preferred, but not required
• High School Diploma
• In compliance with federal regulation, proof of covid-19 vaccination required

SKILLS NEEDED TO BE SUCCESSFUL IN THIS POSITION:

• Oral and written communication skills Interpersonal, collaboration, and teaming skills
• Customer service orientation
• Internet navigation skills
• Records maintenance skills
• Knowledge of the HIPPA guidelines
• Ability to learn and obtain knowledge of Medicare and other insurance information and requirements

We find it to be a strong merit if you have experience in case management.

Additional Information

Please address your questions to Jasmine Galindo, jasmine.galindo@tobiidynavox.com and submit your resume through our website as soon as possible. Don't wait! At Tobii, we move quickly!

Tobii Dynavox values equality of opportunity, human dignity, and racial/ethnic and cultural diversity. Tobii Dynavox does not discriminate against individuals on the basis of race, color, sex, sexual orientation, gender identity, religion, disability, age, veteran status, ancestry, or national or ethnic origin.

Equal Opportunity Employer/AA Women/Minorities/Veterans/Disabled