Job Description

 YOUR DAYS WILL BE FILLED WITH:

• Answer incoming calls to the department via the automated call distribution center or direct line and provide callers with needed assistance
• Provide callers with training and troubleshooting support to address problems or concerns
• Respond to email messages and chat requests and work with customers to resolve issues
• Document all calls and interactions including emails and chat requests in the Call Center database
• Arrange for product repairs when necessary
• Update customer demographic or personal information in the database
• Escalate problems/issues to the Supervisor Technical Support when warranted
• Perform various other tasks as assigned

Qualifications

ARE YOU OUR NEXT TOBIIAN?

To be successful in this role and at Tobii you need to be an eager collaborator.

WE ARE LOOKING FOR SOMEONE WHO HAS:

• High School Diploma
• Associate Degree in Information or Computer Science preferred
• 2-3 years technical experience 
• Previous Call Center experience a plus
• Familiarity with database applications, spreadsheets, and  relational databases a plus
• Win CE operation systems experience preferred

SKILLS NEEDED TO BE SUCCESSFUL IN THIS POSITION:

• Interpersonal, oral and written communication skills
• Annunciation and phone etiquette skills
• Ability to adapt communication style to better respond and meet the needs of the caller
• Fluent in Spanish or French a plus
• Proficient in MS Office Word and Outlook
• Windows navigation skills
• Keyboarding skills
• Ability to maintain composure during stressful situations
• Troubleshooting skills
• Detail oriented

WE FIND IT TO BE A STRONG MERIT IF YOU HAVE CUSTOMER SERVICE ORIENTATION. 

Additional Information

Please address your questions to Jasmine Galindo, jasmine.galindo@tobiidynavox.com and submit your resume through our website as soon as possible. Don't wait! At Tobii, we move quickly!

Tobii Dynavox values equality of opportunity, human dignity, and racial/ethnic and cultural diversity. Tobii Dynavox does not discriminate against individuals on the basis of race, color, sex, sexual orientation, gender identity, religion, disability, age, veteran status, ancestry, or national or ethnic origin.

Equal Opportunity Employer/AA Women/Minorities/Veterans/Disabled