We’re looking for an enthusiastic, highly-motivated Client Care Professional to provide an excellent experience to our clients. Job seekers should have a background in service, and exceptional communication, listening, and problem-solving skills. If you love interacting with people and you’re interested in new opportunities, career growth, and a positive, fast-paced work environment, we want to hear from you! This is an opportunity to join established Top 1% Chattanooga-based real estate team, serving TN, GA, and AL for 3 decades. Client Care Professional collaborates with Team to serve Clients at the highest and most effective level. Full-time position; company may consider part-time or contract role. BENEFITS/SCHEDULE • Full-time, in-office position. 8:30 am – 5:30 pm Monday – Friday • Base salary with bonus program for top performers. Consideration after 6 months of successful employment. • Real estate license required after 6 months of successful service; tuition covered by Todd Henon Properties ($3,000± value) • Health Insurance with a portion covered by Todd Henon Properties • Retirement Plan with company contribution after twelve months of successful employment • Includes weekend and weeknight phone and email monitoring on a rotating basis. • Generous Paid Time Off (PTO) Policy • Weekly mentoring, training, and education resources • Reports to Vice President Responsibilities: • Serve as point of contact for current and future Clients, interfacing with and building relationships by phone, in writing, and in person. • Creatively, effectively, and efficiently solve complex problems for Client benefit in varying scenarios. • Field inquiries and leads by utilizing Customer Relationship Management tool and ensuring task completion and follow-up. • Work alongside Sales, Contracts, and Marketing Teams for seamless Client experience. • Liaise daily with Realtors, vendors, and industry professionals. • Develop expert knowledge regarding local market conditions and trends. • Coordinate appointments and property visits on behalf of Team members. • Represent company on and off-site. • Assist with Client Care campaigns and events as needed. • Assist President and Team members with select assignments. • Assist Sales Team with Client showings, inquiries, offers, and documentation, as needed and only if licensed. • Assist in building high-quality, innovative property listings including thoughtful and complete remarks, contextual maps, photography, videography, documentation, etc. • Embody THP Mission and Core Values, representing company on and off-site. Qualifications: • Operational or Administrative experience in a demanding and challenging environment, with a focus on Client service. • Real Estate experience a plus. • Real estate license or commitment to obtain after 6 months of successful service. Tuition covered by Todd Henon Properties ($3,000± value). • Bachelor’s degree or higher preferred. • Creates and upholds a positive and consistent, gold-standard Client experience. • Natural innovator, self-starter, problem solver, people lover, and team contributor in a highly dynamic work environment. • Leads by example in integrity, strategic thinking, passion for excellence, and work ethic. • Thrives in a fast-paced, deadline and detail-oriented team environment in an industry that requires immediacy and accessibility. • Excellent organizational and prioritization skills, with absolute confidentiality with all Client and company information. • Has remarkable communication skills, both verbal and written, that demonstrate the highest level of professionalism and care even in complex scenarios • Advanced abilities in Mac operating systems, Microsoft Office, Google Applications, CRMs Compensation: $45,000 - $55,000 yearly

• Serve as point of contact for current and future Clients, interfacing with and building relationships by phone, in writing, and in person. • Creatively, effectively, and efficiently solve complex problems for Client benefit in varying scenarios. • Field inquiries and leads by utilizing Customer Relationship Management tool and ensuring task completion and follow-up. • Work alongside Sales, Contracts, and Marketing Teams for seamless Client experience. • Liaise daily with Realtors, vendors, and industry professionals. • Develop expert knowledge regarding local market conditions and trends. • Coordinate appointments and property visits on behalf of Team members. • Represent company on and off-site. • Assist with Client Care campaigns and events as needed. • Assist President and Team members with select assignments. • Assist Sales Team with Client showings, inquiries, offers, and documentation, as needed and only if licensed.  • Assist in building high-quality, innovative property listings including thoughtful and complete remarks, contextual maps, photography, videography, documentation, etc. • Embody THP Mission and Core Values, representing company on and off-site.