Job Description

ABOUT TOLL: GLOBAL FORWARDING

A unique role working across all facets of the business, the Operations Support’s responsibility is to ensure timely and accurate processing of Air and Ocean freight import/export shipments, to meet both business and client specific KPI’s. To act as the daily interface between TGF and the customer in delivering a seamless and professional service that meets and exceeds the customers’ expectations.

PRIMARY DUTIES & RESPONSIBILITIES

• WIPS and ACRL adjustments
• Work closely with other departments and overseas offices
• Client Invoicing – Ocean Imports, Ocean Exports, Air Imports, Air Exports, Cross Trade
• Vetting and posting of carrier invoices
• Collect on COD clients
• Vet and post intercompany invoices
• Vet and process CASS Report for Air Export airline costs
• Monitor Ops finance reports so files are CLS promptly
• Potential cross-trade with other departments for experience growth
• Other administrative duties as assigned

IN RESPECT TO FINANCIALS:

• Maintain cost effective job processing
• Process Accounts Receivable as necessary
• Maintain job profitability 
• Ensure all processing is aligned within our internal KPI’s

SKILLS ESSENTIAL TO THE JOB

TECHNICAL

• Knowledge of Global forwarding operations
• Computer skills, including good knowledge of Microsoft Office
• Experience dealing with customers, with a strong customer focus and  service ethic
• Methodical, planned and organized with strong attention to detail
• Good time management 
• CargoWise one/ EDI software program experience preferred

BUSINESS

• Results-orientated and resilient
• Strong numerical and analytical skills
• Analytical with proven problem-solving skills
• Follows procedure
• Planning, organisation and execution skills
• Client focused with strong service ethic and skills

HUMAN RELATIONS

• Interpersonal/Communication skills, especially listening
• Team worker, with a natural tendency towards collaboration

Qualifications

To be successful in this role, you will need:

Education:       High school diploma or equivalency 

Industry:           Preferred 2+ years in global forwarding with operations and/or customer service experience

Additional Information

BE CONNECTED

With a bold vision and innovative drive, join our 44,000 colleagues as we lead industry change and transform how customers best meet their global supply chain needs in a meaningful and sustainable way. There are countless opportunities to learn and make a real impact in shaping our industry’s future. Grow with diverse challenges amongst a friendly and inclusive global culture. Take pride in building relationships that matter, because being connected is at the centre of what makes Toll great – it’s what makes our possibilities endless.

Toll embraces and celebrates a variety of cultures. We continue to build a business that reflects the values of equality, built on the knowledge and understanding that everyone is welcome including the First Nations Peoples and those of all ages, genders and abilities.

To find out more about us visit www.tollgroup.com/careers

To be considered, you must be entitled to work in the specified country and be prepared to undertake pre-employment checks including a criminal history.