Job Description
The District Manager has responsibility to drive profitable financial performance for their branch. The major role is one of business leadership, for both the operational and sales departments. The purpose of this role is to ensure profitable growth (volume and gross profit), increase operational margins, operational excellence, productivity, customer satisfaction, employee development and leadership as well as customer retention.
PRIMARY DUTIES & RESPONSIBILITIES
• Responsible for operational, financial, facilities and developmental requirements of the branch. • Responsibility over budget and business performance of their branch • Set priorities of the branch to optimise the outcomes of KPIs • Set and manage branch’s operational process, operational efficiency and administration • To develop people capability and performance • Ensure annual budgets for the branch in collaboration with Finance and hold accountable for delivering through P&L and branch management • Create and develop logistics management activities to ensure excellent customer service and value adding to existing customers. • Continually enhance the working processes to enable best practice with lowest resource/financial impact • Make sure front line to manage the selling and other engagement process with customers in order to maximize the profitability • Partner with Toll network to increase gross profit and volume in the branch • Ensure all accounts receivables and payable following company guidelines and related issues being resolved • Actively drive new products/business to ensure correct processes in place • Maintain service credibility within the branch • Evaluate staff performance through the Toll PAR process • Interview new staff members and recommend candidates for hire, if needed • Disciplinary responsibility over Ocean Export department • Decide and enforce corrective measures to ensure operational excellence • Actively supporting the company’s goals and strategies, and providing recommendations upwards • Ensure compliance with company safety and health standards • Accountable for leadership in driving One Toll and The Toll Way
SKILLS ESSENTIAL TO THE JOB
Technical • Windows Operating System • MS Office Applications (Outlook, Word, Excel and Access) • Global Forwarding operations and market intelligence • P&L management
Business • Bachelor’s Degree • Minimum of seven (7) years’ experience in logistics/freight forwarding industry and at least two (2) years’ management level experience. • Thorough understanding of Ocean Export compliance, regulations and procedures • Thorough understanding of Ocean Export contracts • General Accounting principles • Negotiation skills • Demonstrated critical thinking, using logic and reasoning to identify strengths, weaknesses, opportunities and risks, and identifying alternative solutions or approaches • Proven ability to handle confidential information with discretion • Ability to multi-task and work independently • Time management skills
Human Relations • Self-motivated, with an ability to self-manage • People Management and Leadership • Strategic Planning Skills • Organizational Skills (prioritize, plan, assign and control) • Decision Making capabilities • Strong interpersonal/communication skills • Problem resolution with key accounts and customers • General customer rate problem escalation
ESSENTIAL PERSONAL ATTRIBUTES
• Team Management • Professional presentation and behavior • Energetic, with a positive attitude • Self-confident and willing to take responsibility • Strong written and communication skills • Role models the Toll Way, including the values which underpin how we achieve our goals: Integrity & Trust Safety Continuous Improvement Teamwork Being Open & Transparent
Qualifications
To be successful in this role, you will need:
Additional Information
BE CONNECTED
With a bold vision and innovative drive, join our 44,000 colleagues as we lead industry change and transform how customers best meet their global supply chain needs in a meaningful and sustainable way. There are countless opportunities to learn and make a real impact in shaping our industry’s future. Grow with diverse challenges amongst a friendly and inclusive global culture. Take pride in building relationships that matter, because being connected is at the centre of what makes Toll great – it’s what makes our possibilities endless.
Toll embraces and celebrates a variety of cultures. We continue to build a business that reflects the values of equality, built on the knowledge and understanding that everyone is welcome including the First Nations Peoples and those of all ages, genders and abilities.
To find out more about us visit www.tollgroup.com/careers
To be considered, you must be entitled to work in the specified country and be prepared to undertake pre-employment checks including a criminal history check and medical assessment.