Job Description

We are seeking a Customer Service Agent to join our team! You will be responsible for helping customers by providing product and service information and resolving technical issues. RESPONSIBILITIES:

• Handle customer inquiries and complaints
• Provide information about the products and services
• Troubleshoot and resolve product issues and concerns
• Document and update customer records based on interactions
• Develop and maintain a knowledge base of the evolving products and services

​QUALIFICATIONS:

• Previous experience in automotive customer service, sales, service writer or other related fields
• eCommerce experience preferred (eBay, Amazon, www and other market places)
• Ability to build rapport with clients
• Ability to prioritize and multitask
• Positive and professional demeanor
• Excellent written and verbal communication skills
• Proficient in Microsoft Office

Company Description

Tom Auto Parts is an online retailer of automotive parts and accessories. We source automotive replacement parts from OE and aftermarket manufactures across the globe then sell directly to the end consumer. We warehouse over 10,000 fast moving parts in our 140,000 foot facility in Tolleson AZ.