Job Description

TomFerry is looking for a personable and motivated Client Success Representatives to join our CS Team. This person will contribute to the satisfaction, longevity and overall success of our clients in the real estate industry. Upon joining the team, you will be matched with a sub-team within the client lifecycle that best suits your strengths. These teams include:

• Client Placement
  • Process driven individual with attention to detail
  • Ability to listen and fact find
  • Prioritization of assigned work
• Client Care Care
  • Able to effectively handle objections from clients regarding their contractual agreements.
  • An effective communicator in both internal and external messages.
  • Demonstrate ability to provide unique resolutions to complex situations.
  • Consistently dependable and accurate in carrying out responsibilities to a successful conclusion
• Digital Support Specialist
  • Answers all incoming live chats and phone calls in a timely manner.
  • Supports virtual and live events and ticketing.
  • Provides support via telephone, chat, email, and in-person.
• Teams Specialist
  • Provide Zoom Onboarding presentations for new clients
  • Manages Team accounts and provides white glove level service
  • Manages all Team related Social Media accounts
  • Supports Team in person and virtual events as needed
• First Impression Specialist
  • Welcomes new clients ensuring they are informed about our online resources and that they understand their contractual agreement.
  • On-boards new coaching clients by educating them on member products, services and technology to help provide a smooth transition into the Coaching Program
  • Maintains a professional appearance and be comfortable conducting video calls via zoom.
• Contract Care Specialist
  • Processes new contracts, renewal, and billing frequency changes.
  • Responsible for all upgrades and downgrades, and renewal txt/email campaigns
  • Detail-oriented with excellent follow-up skills

No matter the team, all members of our Client Success team aim to offer the best possible service to our clients and fulfill our mission of holding professionals accountable to fulfill their greatness.

The Ideal Candidate:

• Great work ethic
• Coachable
• Personal development focused
• Go-getter with a positive attitude
• Self-motivated
• Personable
• Tech Savvy
• Customer Oriented
• Excellent Critical Thinking Skills

Experience:

This is an entry level position, but top candidates will have experience with providing clients with a five star customer experience and a track record of being a positive force in a team setting.

Why Work with Us

• Strong Values and Culture: Our mission is “Holding Professionals Accountable to Fulfill their Greatness” and that means we are super-focused on supporting our members, employees and partners to set big goals and do whatever it takes to achieve them. We are growth oriented and offer a positive, upbeat environment. We have been voted one of Orange County’s top workplaces six times!
• Competitive Benefits: Taking care of our team is important. We offer medical, dental, and vision insurance, a 401k with company match, paid holidays, 15+ days of PTO, paid parental leave, and everyone gets their birthday off.
• Hybrid Working*: Our teams typically meet in person Mon - Wed in our Dallas office and work remote the remainder of the days. This way, we get the best of both worlds - in person collaboration and work-from-home flexibility.
• Great Boss: Tom Ferry has been called the Tony Robbins of real estate. He’s a speaker, a business coach, a best-selling author, and one hell of a great guy to work for!

*We are currently working a hybrid schedule. We are in the office Mon - Wed and work remote Thu/Fri.. All employees must be located in CA or TX; applicants outside of these locations will not be considered.

TOM FERRY IS AN EEO.

TOM FERRY PARTICIPATES E-VERIFY.

All offers are contingent upon receiving acceptable results from a pre-employment background check and drug test.

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Company Description

We are a fun team who thrives on driving business growth through best-in-class marketing initiatives. Tom Ferry International is the #1 coaching and events company in real estate. Tom's charismatic style of coaching and his commitment to bringing out the best in people has earned him numerous glowing comparisons to Tony Robbins and Gary Vaynerchuk. The office lives on a high-energy culture based on personal and professional development for all employees, coaches and members. Our services have benefited the success of countless real estate professional throughout the world.