Job Description

TOP 5 LLC IS LOOKING FOR A FULL TIME EMPLOYEE WHO WILL PROVIDE CUSTOMER SERVICE AND CUSTOMER SUPPORT TO THE ORGANIZATION. FULL TRAINING IS PROVIDED IN LEARNING A PRODUCT LINE TO INFORM, ASSIST AND EDUCATE CUSTOMERS ON HOW PRODUCTS WORK. ALL CANDIDATES MUST BE WELL SPOKEN AND ABLE TO PRESENT HIM/HERSELF TO OTHERS IN A PROFESSIONAL MANNER.

TASKS AND RESPONSIBILITIES OF A CUSTOMER SERVICE REPRESENTATIVE:

• INTERACT WITH CUSTOMERS DAILY TO INFORM OF CLIENT PRODUCTS AND SERVICES

• ENSURE AND PROVIDE QUALITY SERVICE TO EXTERNAL CUSTOMERS.

• MAINTAIN A POSITIVE REPRESENTATION OF THE COMPANY AND ASSOCIATED BRANDS AT ALL TIMES.

• UTILIZING TRAINING MATERIALS IN A MEANINGFUL WAY THAT ENSURES CLASS GRADUATES HAVE A SMOOTH TRANSITION INTO SUCCESSFUL, PROFESSIONAL CUSTOMER SERVICE / CUSTOMER RETENTION POSITION

• CREATING A POSITIVE, FUN, AND MOTIVATING ENVIRONMENT TO ENHANCE EMPLOYEE PERFORMANCE AND CUSTOMER SATISFACTION.

• PARTICIPATION IN MORNING MEETINGS INCLUDING: ROLE-PLAY SCENARIOS, PRODUCT KNOWLEDGE, AND PSYCHOLOGY OF CUSTOMER SERVICE BEHAVIOR TRAINING

REQUIREMENTS OF A CUSTOMER SERVICE REPRESENTATIVE:

• MUST HAVE GREAT ATTENTION TO DETAIL.

• MUST BE A TEAM PLAYER.

• PREVIOUS CUSTOMER SERVICE AND SALES EXPERIENCE IS A PLUS.

• MUST HAVE STRONG COMMUNICATIONS SKILLS.

• MUST BE ORGANIZED.

• MUST BE PERSONABLE AND COMFORTABLE INTERACTING WITH CUSTOMERS DAILY.

QUALIFICATIONS:

• DESIRE TO PARTICIPATE IN PROFESSIONAL DEVELOPMENT AND TAKE ON NEW RESPONSIBILITIES

• SELF-MOTIVATED AND COMFORTABLE WORKING BOTH INDEPENDENTLY AND AS PART OF A TEAM

• CUSTOMER SERVICE OR CUSTOMER RELATIONSHIP EXPERIENCE

• ABILITY TO PERFORM AT A HIGH LEVEL IN A FAST PACED ENVIRONMENT