Who We Are and What We Do

Top Class Actions is the world’s #1 source for class action lawsuit and settlement news. Our focus is righting consumer wrongs by putting out easy-to-understand news on consumer lawsuits and settlements.

We believe that a commitment to our uncompromising values and integrity should always guide our decisions and actions as we pursue our goals. The following are the Core Values that form the foundation of our measurement of success: Lead With Love, Be Trustworthy, Strive For Excellence, and Team Over Self.

Why Join Our Team

We currently operate as a primarily remote company. We believe in flexibility because work isn’t our only commitment in life. We believe in autonomy and encourage everyone to work in the way that is most conducive for optimal results. We believe in inclusiveness and draw on everyone’s strengths to achieve our goals. There are always opportunities to virtually meet with your team and other co-workers to gain insight and foster camaraderie. And we have an annual all-employee, in-person event focused on volunteering and strengthening our intra-company relationships.

About the Role

Top Class Actions is a dynamic and innovative organization dedicated to righting consumer wrongs by putting out easy-to-understand news for consumer lawsuits and settlements. With a commitment to excellence and continuous improvement, we are seeking a talented individual to join our team as a CRM Administrator. This role is crucial in maintaining and optimizing our CRM platform to support our business processes and enhance overall operational efficiency.

We utilize Creatio SaaS, no-code platform for our work automation, process management, and CRM. As a CRM Administrator, you will be responsible for the configuration, customization, and administration of the CRM platform to meet the evolving needs of our organization. You will collaborate with cross-functional teams to ensure seamless integration, troubleshoot issues, and implement best practices for utilizing the features of our CRM.

Responsibilities:

• System Configuration and Customization:
  • Configure and customize Creatio modules and workflows to align with business requirements.
  • Implement and maintain user roles, access controls, and data permissions.
• Platform Optimization:
  • Optimize and enhance the performance of the Creatio platform.
  • Collaborate with end-users to identify and implement improvements in system functionality.
• Integration and Data Management:
  • Integrate Creatio with other business systems and applications as needed.
  • Ensure data integrity, accuracy, and consistency within the Creatio platform.
• User Training and Support:
  • Provide training and support to end-users on Creatio functionality and best practices.
  • Respond to user inquiries, troubleshoot issues, and provide timely resolutions.
• Monitoring and Maintenance:
  • Monitor system health, troubleshoot errors, and implement corrective actions.
  • Perform regular maintenance tasks, updates, and patches to keep the system up-to-date.

Job Qualifications:

• Proven experience as a CRM Administrator or similar role.
• In-depth knowledge of CRM platform configuration, customization, and administration.
• Creatio knowledge is a plus
• Understanding of business processes and the ability to translate them into system requirements.
• Experience with integrations, data management, and system optimization.
• Excellent communication and collaboration skills.
• Willingness to learn and increase your knowledge base.
• Creatio experience/certifications are a plus.
• Bachelor's degree in Computer Science, Information Technology, or a related field preferred.

Location

We are a fully virtual company. Preference will be given to candidates in Arizona.

What We Offer

• Competitive salary of $53,000.00 - $82,000.00, based on skills, experience, and knowledge
• Comprehensive benefits include 100% paid medical, dental, and vision coverage for full time employees, and 50% paid for dependent coverage
• Unlimited paid time off, 6 days of paid sick time, and paid holidays
• 401K with up to 4% employer match
• $150 per month for reimbursement of remote working expenses
• Potential for stock options and/or profit sharing in Top Class Actions after completion of first year of employment
• People-first mindset: we care about our employees and provide flexibility and understanding to help them attain life-work balance
• Commitment to and support of our employees’ growth through professional development opportunities within the company
• Employee recognition program

EEO Statement

Top Class Actions is an Equal Opportunity Employer, and we are actively seeking candidates who reflect a broad representation of differences, including race, ethnicity, religion, sex, sexual orientation, gender identity/expression, physical ability, neurodiversity, age, family status, economic background and status, geographical background and status, and perspective. We believe the best companies reflect diversity in viewpoints, backgrounds, and identities in their employees, and we are committed to inclusive hiring across departments and levels. However you identify or whatever your path to us, please apply if you see a position that feels like a great fit for you. Join Top Class Actions where you can make a difference in the lives of consumers and help us build an even better company.

We know that confidence can sometimes hold us back from applying for a job, but there’s no such thing as a “perfect” candidate. Top Class Actions is a place where everyone can grow. So whatever background you bring with you, please apply if you see a role that would make you excited to work every day.

Top Class Actions is committed to working with and providing reasonable accommodations to individuals with disabilities. Please let us know if you need an accommodation at any point during the interview process.