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Customer Service Associate

Top Group

Customer Service Associate

Torrance, CA
Full Time
Paid
  • Responsibilities

    Job Description

     Major Japanese Airline Company are seeking a Customer Service Associate to join our team! Responsible for performing customer service function by handling all travel arrangements and responding to all travel related inquiries in order to meet customers’ needs and promote. RESPONSIBILITIES:

    • Handle customer inquiries and complaints
    • Handling travel arrangements 
    • Troubleshoot and resolve issues and concerns
    • Document and update customer records based on interactions
    • Coordinating with operation teams

    ​QUALIFICATIONS:

    • Previous experience in customer service, sales, or other related fields
    • Travel agency experience (airline reservation & ticketing) preferred 
    • Ability to prioritize and multitask
    • Japanese and English Bilingual is a plus
    • Excellent written and verbal communication skills

    Company Description

    We are a Talent Acquisition/People Operation (HR) group that connects people to careers and professional growth. Would you like to look for a new job opening to expand your career path or a new applicant for your opening position? Then you are in the right place to start! TOP Group has grown from a single office in New York in 1992, to one of the global leaders in Japanese-related talent solutions today. As one of the first Japanese staffing agencies in the U.S., we started our focus in Finance but quickly expanded to other industries such as Technology, Freight Forwarding, Trading, and Manufacturing. We have offices in New York - Head Quarters, San Francisco, Los Angeles, and Houston. We have been expanding to Mexico to assist the Japanese corporations and become the #1 Japanese Recruiting Agency in Central America. Our Industries include: ● IT/Innovation ● Manufacturing ● Trading ● Logistics ● Engineering ● Oil & Gas ● CPA/Accounting ● Finance/Bank ● Entertainment If you are open to new job opportunities or interested in developing your career path, please follow our page, and let’s connect! You are more than welcome to InMail recruiters below. Unsure of which office to connect to? No worries! We will direct you to the nearest office for your desired location. For more information, please visit our website. http://top-us.com