Job Description
The Lead Generation & Outreach Associate will ensure accurate and timely collection and analysis of the Federal LifeLine Program data for monitoring progress towards meeting goals and reporting to agency funders.
The Lead Generation & Outreach Associate champions initiatives for the greater good through impactful promotional strategies and events. The program's ultimate goal is to assist underprivileged community members in obtaining basic communication tools to improve the quality of life and seek impactful alternatives for low-income families to increase their socio-economic standing and provide overall job security.
RESPONSIBILITIES:
Create, distribute, and collect records of program participants
Create program activities and accurate participant records in unique databases
Maintain up-to-date and accurate records of community participation in databases
Attend database management training as required by funders and/or division leadership
Generate data reports at regular intervals throughout the year to check for accurate and complete data collection
Understand program goals, monitor progress towards meeting these goals, and communicate this progress to program leadership regularly
Provide general assistance to the members of the division
Ensure participant files contain all necessary and up-to-date participation documentation
Take messages and route calls as needed courteously and pleasantly.
Greet and assist community members in the division/program
Assist in day to day operations of the division/program as needed
Assist in the completion and processing of reports for the division
Perform all other related duties as assigned by operational management
QUALIFICATIONS:
High school diploma or equivalent
Attention to detail and commitment to program necessities
Problem-solving abilities
Comfort taking the initiative to learn the data needs of the program, determine and generate corresponding data reports, and share findings on an on-going basis
Courteous and pleasant manners
Customer service and organization skills
Good judgment and commitment to ensuring the confidentiality of participants' records
Professional demeanor
Commitment to good attendance and punctuality
Commitment to the agency’s mission
Experience working with not-for-profit agency/organization
CANDIDATES WITH THE FOLLOWING EXPERIENCE ARE ENCOURAGED TO APPLY!:
Customer Relationship, Customer Support, Customer Service Manager, Customer Success, Direct Customer Service, Customer Service Associate, Customer Service Representative, Customer Retention, Customer Agent
Company Description
Our team is our greatest asset as they make us stand out with their focus on services and an undying commitment to achieving it. Therefore, we value our team above all and acknowledge the power of diversity, both in cultures and opinions. We are a learning organization, and we continuously challenge ourselves to improve our services, processes and procedures. We strive to create a work environment where our people are challenged, respected, recognized and rewarded for the value that they bring to the company and its clients. At our company, we believe that self-driven people can achieve extraordinary things!