Job Description

Our company supports outreach for Riverside's greater community to assist low-income families in obtaining communication outlets to provide situational improvement. In doing so, our company's primary objective is coordinating the outreach program, ensuring compliant enrollment for the consumer, and delivering the highest customer service to maintain the role in the marketplace is preserved.

COMPANY CULTURE:

Why Us?

• A team dedicated to providing excellent Customer Service in a fun and rewarding work environment!

• Open office environment to promote team support and engagement

• An assigned mentor and coach to guide you through your professional progression

• Monthly potlucks and fun social team events

• Excellent Company Benefits

• Advancement Opportunities

Provides customer support to business customers face to face for the outreach program. Handles customer inquiries and resolves simple and basic support enrollment issues, such as address changes, processing orders, warranty, or billing/payment.

GENERAL DUTIES & RESPONSIBILITIES:

• Provides customer support for outreach enrollment. Serves as primary contact for customer issues. Escalates more technical product-related issues to the proper Product Support department.

• Processes a high volume of customer inquiries of products and services.

• Troubleshoots customer problems identify the root cause of the problem, and use tools and resources appropriately to resolve customer problems.

• When unable to resolve the problem in a reasonable amount of time, you will escalate to the appropriate resource.

• Updates customer information and ensures accurate entry of contact information.

• Meets the job standards, such as quality standards, adherence to schedule, and average handle time.

• May provide guidance and/or mentoring to less experienced representatives.

EDUCATIONAL REQUIREMENTS:

• A high school diploma or GED is required for this role. Associate or Bachelor’s degree is preferable; or equivalent to education, training, and work experience.

GENERAL KNOWLEDGE, SKILLS, AND ABILITIES:

• Knowledge of the company’s products, services, and business operations to enable resolution of customer inquiries

• Excellent customer service skills that build high levels of customer satisfaction

• Excellent verbal and written communication skills

• Computer navigation and operation skills

• Demonstrates effective people skills and sensitivities when dealing with others

• Ability to work both independently and in a team environment

CANDIDATES WITH THE FOLLOWING EXPERIENCE ARE ENCOURAGED TO APPLY!:

Customer Behavior, Customer Insights, Customer Engagement, Customer Relationship Management, Customer Service Sales, Customer Rep, Customer Service, Customer Care, Customer Relations, Build Customer Relationship

Company Description

Our team is our greatest asset as they make us stand out with their focus on services and an undying commitment to achieving it. Therefore, we value our team above all and acknowledge the power of diversity, both in cultures and opinions. We are a learning organization, and we continuously challenge ourselves to improve our services, processes and procedures. We strive to create a work environment where our people are challenged, respected, recognized and rewarded for the value that they bring to the company and its clients. At our company, we believe that self-driven people can achieve extraordinary things!