Put your love of dogs to work at Top Paw Resort! We are established, growing and in need of great people to continue our mission of providing the best service available in the dog business. Our high standards and passion for doing all that we can for our clients and pets requires top quality personnel. We offer flexible hours, competitive pay (based on experience), and health insurance eligible after ninety days (50% covered by company), 401k and 40 hours of PTO after 1 year of employment.

Responsibilities:

Assist the General Manager in overseeing the overall management and operations of the facility.

Manage daily operations, including supervising staff, coordinating schedules, and ensuring all areas of the facility are clean and well-maintained.

Support the hiring, training, and evaluation of staff, as well as assisting with performance improvement plans.

Provide excellent customer service by responding to inquiries and concerns, handling complaints, and ensuring a positive customer experience.

Oversee dog daycare and boarding operations, ensuring proper care, monitoring reservations, and maintaining equipment.

Maintain compliance with health and safety regulations, including food and beverage handling procedures and local codes.

Develop and implement new policies and procedures to improve operations and enhance the customer experience.

Assist in managing inventory, ordering supplies, and conducting regular audits.

Conduct staff meetings, trainings, and ensure all team members are up-to-date with company policies and procedures.

Qualifications:

Previous experience in a leadership role, preferably in the hospitality or service industry.

Strong organizational and multitasking skills, with the ability to prioritize tasks effectively.

Excellent communication and interpersonal skills to interact with customers, staff, and vendors.

Proven problem-solving abilities and the ability to handle challenging situations with professionalism.

Knowledge of health and safety regulations, including food safety guidelines, is preferred.

Ability to work flexible hours, including evenings, weekends, and holidays as needed.

Proficiency in computer systems and software for inventory management and scheduling is a plus.

This is a full-time position with flexible scheduling, including evenings and weekends. We offer a competitive hourly rate. We also offer a number of great benefits to all full-time employees including 401(k) and Health Benefits.

Join our passionate team at Top Paw Resort and take part in creating a unique and enjoyable experience for our customers and their furry friends. We offer a positive work environment, opportunities for growth, and the chance to make a difference in the lives of both humans and dogs.

To apply for this position, please submit your resume and a cover letter outlining your relevant experience and why you are interested in joining Top Paw Resort.

Take the next step in your career and become an integral part of our team at Top Paw Resort. Apply today and embark on a rewarding journey of leading a dynamic team in providing exceptional service and unforgettable experiences!