Grade II: Field Service Technician
Reports to Service Manager
Position Profile
Services and repairs a variety of office equipment at customer locations usually within a specific geographic area. As a certified technical professional, is capable of handling full workload.
Job Duties and Responsibilities
- Achieves expected productivity levels associated with assigned workload and level of experience.
- Manages territory, inventory and customer relationships.
- Demonstrates excellent technical and customer relation skills.
Demonstrates Technical Expertise
- Performs a full range of servicing and repair service procedures including diagnostics, installation, removal and retrofits on assigned equipment.
- Performs basic connected installations, sets up IP addresses, downloads printer drivers and provides customer training on device functions. .
- Performs troubleshooting and repairs or replaces equipment components as necessary.
- Demonstrates required digital competencies associated with assigned products and level assignments.
- Completes technical training on new equipment as assigned.
Manages Territory
- Effectively executes all required territory management and call handling procedures.
- Works closely with sales partners to maximize equipment leads and upgrade opportunities.
- Maintains and manages own parts inventory with a high degree of accuracy.
- Adheres to territory back-up plans.
- Completes all required administrative tasks in an accurate and timely manner.
- Complies with all company policies.
Customer Service
- Interacts with external customers for the purpose of determining service needs on equipment and ensuring an overall high level of customer satisfaction with the service performed.
- Provides technical assistance to less experienced technicians.
- Exhibits professional appearance and demeanor at all times.
- Maintains a productive, professional relationship with all Documax personnel.
- Is a positive and contributing team member.
- Responsible for maintaining a "car stock" inventory.
- Performs other duties as assigned.
Qualifications (Education, Experience and Certifications)
- Requires journeyman-level technical knowledge typically gained through completion of technical school and 2+ years of related experience.
- Requires a valid state driver's license and minimum level of auto insurance coverage per company policy for positions entailing extensive use of a vehicle while on company business.
Location: Parsippany, NJ
Salary: $18-$27 per hour