Are you looking to join a fantastic company on a mission to deliver its great product to all? Are you driven by the opportunity to work with customers to deliver on this promise? Do you enjoy responding to questions? Topology, a company on a mission to provide eyewear for every one face, is looking for an amazing, well-rounded Customer Experience Professional to join our team in San Francisco, California. Our Customer Experience Team, Topologists

As a member of the Customer Experience Team, a Topologist, you'll partner with our customers to help them design the perfect pair or eyewear. You'll do everything from explaining the product, understanding their needs, and to collaborating with our in-house eyewear design and manufacturing team to ensure customers get exactly what they're looking for! Part stylist, part salesman, part data nerd, you'll support the Production team and learning a range of new tools. There are limitless opportunities of growth with our start-up and definitely room for advancement.

Requirements

• You love communicating with customers
• You're a strong communicator, and your verbal and written communication skills demonstrate professionalism, courtesy, empathy, and credibility.
• Technology is your friend and you're a welcomer of change  --- we thrive in a space where change is constant. A successful Topologist won't shy away from learning improvements.
• Experience with Excel or other spreadsheet program
• Attentive to detail, review data for deficiencies or errors and check outputs

Bonus points for...

• Experience in a previous customer experience / customer success position
• Proven passion for building great customer experiences

Perks

• Comprehensive health benefits (medical, dental, vision, life and disability)
• Scrumptious lunch provided 2x/week
• Equity