The Torchy's legacy began in Austin, Texas in 2006 with an idea, a dedicated executive chef and a food trailer. Today, Torchy's Tacos operates dozens of locations across multiple states, all with the determination to deliver on our "Damn Good" food promise. The Torchy's Family prides itself on talent, diversity, and one hell of a work ethic.

Reporting to the Social Media Manager, the Social Media Coordinator is on the front lines of all Torchy’s Tacos customer engagement and communication on digital channels. The individual in this role will be responsible for telling the Torchy’s Tacos story in an engaging way across social networks and the Torchy’s blog, as well as through an ever-expanding network of social influencers.

What you’ll be doing:

Facilitate customer relationships throughout corporate platforms including, but not limited to, social/digital platforms, email, and phone correspondence

Monitor and manage brand across all major social networks and actively mine social conversations for relevant information and opportunities to engage

Answer social inquiries competently and efficiently to educate, inform, and engage audience

Collaborate with other areas of the business to procure, curate, and deliver messages to the appropriate party and from the desired channel

Track guest sentiment and relevance against company initiatives

Manage high levels of inbound conversations, constantly identifying workflow best practices and efficiencies that scale

Develop appropriate responses that adhere to customer brand voice requirements and answer inquiries with accuracy and efficiency

Maintain comprehensive digital communications strategy on platforms such as Facebook, Twitter, Pinterest, Instagram, Snapchat, Youtube, and more

Attend New Store Openings and assist with social strategy, as needed

Research and provide analytics to develop and improve social ROI

Develop and implement approved reach-out initiatives via social media

Support team in the content creation and planning process

QUE-SO…here’s what you’ll need:

BA/BS in marketing or communications-related field preferred

Minimum 2-3 years of social media management experience. Agency preferred, but not required

Must be available on weekends and evening hours, as needed

Excellent writing and communication skills required

Highly organized with an ability to adapt quickly to changing priorities

Continued knowledge of industry trends and understands popular social networks – design, functionality, users

Passionate about the social media space.

Experience with blogging and long form content

Experience with paid social preferred, but not required

Let’s TACO ‘bout perks:

Torchy’s swag

Discounts on DAMN GOOD food and merchandise

Medical, Dental, Vision, and Life Insurance

PTO and Vacation Time

Personal development opportunities

Fun company parties

Badass co-workers