The Torchy's legacy began in Austin, Texas in 2006 with an idea, a dedicated executive chef and a food trailer to now operating in dozens of locations across multiple states. OUR MISSION: Be Damn Good. OUR VISION: Serve people the best damn tacos. OUR WHY: Passion. OUR MOTTO: Devil is in the details.

What you’ll be doing:

Serve as the first point of contact for customers seeking technical assistance

Perform remote troubleshooting through diagnostic techniques and pertinent questions

Determine the best solution based on the issue and details provided by customers

Walk the customer through the problem-solving process

Direct unresolved issues to the next level of support personnel

Provide accurate information on IT products or services

Record events and problems and their resolution

Follow-up and update customer status and information

Pass on any feedback or suggestions by customers to the appropriate internal team

Identify and suggest possible improvements on procedures

Manage incidents for timely resolution

QUE-SO…here’s what you’ll need:

At least 2 years prior experience as a service desk technician or other customer support role

Tech savvy with working knowledge of Office products and remote control

Good understanding of computer systems, mobile devices and other tech products

Ability to diagnose and resolve basic technical issues

Proficiency in English

Excellent communication skills

Customer-oriented with the ability to be compassionate

Ability to stay calm during a heated verbal exchange

Let’s TACO ‘bout perks:

Torchy’s swag

Discounts on DAMN GOOD food and merchandise

Medical, Dental, Vision, and Life Insurance

PTO

401k

Fun company parties

Badass co-workers