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District Manager - Houston, TX

Torchy's Tacos

District Manager - Houston, TX

Austin, TX
Full Time
Paid
  • Responsibilities

    The Torchy's legacy began in Austin, Texas in 2006 with an idea, a dedicated executive chef and a food trailer. Today, Torchy's Tacos operates dozens of locations across multiple states, all with the determination to deliver on our "Damn Good" food promise. The Torchy's Family prides itself on talent, diversity, and one hell of a work ethic.

    What you’ll be doing:

    Direct supervision of approximately 3-6 Torchy’s’ Tacos restaurants to ensure that each restaurant General Manager (GM) meets or exceeds the goals established for their individual unit.

    Thorough knowledge of Torchys’ Tacos performance metrics, product specifications and management systems

    Demonstrated track record of workplace achievement in the selection, coaching and development of managerial employees

    Proven ability to drive customer satisfaction, financial performance and employee satisfaction

    Develops and updates market HR plans; forecasts staffing requirements and builds store bench

    Leads performance management process for all management and hourly employees, ensuring adequate levels of performance feedback, timely performance appraisals, meaningful training and development planning and due process in resolving workplace disputes

    Provides hands-on training for management staff in all training programs and new company initiatives, products or systems

    Monitors unit staffing plans and allocates crew across units to meet staffing shortfalls; coordinates crew sourcing activities for multiple units

    Maintains access to employees and Shift Leaders through periodic employee roundtables; investigates and resolves employee complaints received directly or from HR

    Monitors the work environment in all units to ensure fair and equitable employee treatment as well as adherence to all company, federal and state workplace regulations

    Provides ongoing recognition of outstanding performance to motivate employees at all levels

    Develops at least one training restaurant in the area

    Follows up with any MIT or communicate with the GM of MIT on progress

    Ensures that facilities and equipment are maintained to standards; coordinates facility upgrades or equipment replacement with Facilities Department

    Resolves systemic inventory problems or supply issues with suppliers

    Attends store management meetings as needed

    Attends District Manager meetings

    Sends weekly updates to Regional Manager and Senior Director of Operations every Monday

    Follows up with corporate trainers to check on status of stores they’ve visited

    Conducts bi-weekly GM meetings to get everyone on the same page

    Analyzes sales, labor, inventory and controllables on a continual basis and coaches General Managers to take specific corrective action to meet or achieve margin and sales growth targets; establishes specific unit-level action plans where necessary

    Trains and mentors subordinates on financial analysis and profitability tips

    Resolves unit-level financial issues with Headquarter Office departments including Accounts Payable

    Drives customer-focused culture by serving as a role model in resolving serious customer issues and training managers to meet or exceed customer service standards

    Tracks, analyzes and identifies root causes of customer complaints and leads management team to implement systematic solutions

    Periodically engages in restaurant audits in conjunction with General Manager to calibrate on performance standards and to provide an objective basis for performance feedback

    Ensures that food safety standards are met in each unit supervised through direct observation as well as follow-up on food safety audit results

    Reviews Shop results with management teams and coaches teams to enhance guest satisfaction.

    The position is intended to be almost exclusively as support for the General Managers. The DM accomplishes these objectives by actively engaging in the coaching and direction of General Managers, Kitchen Managers (KMs) and Assistant Managers (AMs) on a day-to-day basis.

    QUE-SO…here’s what you’ll need:

    High school diploma required

    6+ years of supervisory experience in a high-volume food service environment

    Multi-Unit experience strongly preferred

    Ability to travel

    Flexible work schedules based on business needs, weekends, and nights

    Must be willing to reside in the Houston area

    Let’s TACO ‘bout perks:

    Torchy’s swag

    Discounts on DAMN GOOD food and merchandise

    Medical, Dental, Vision, and Life Insurance

    PTO and Vacation Time

    Personal development opportunities

    Fun company parties

    Badass co-workers