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Bilingual Customer Service Representative

Tornado Bus Company

Bilingual Customer Service Representative

West Memphis, AR +1 location
Full Time
Paid
  • Responsibilities

    Job Description

    JOB SPECIFIC RESPONSIBILITIES:

     

    • Provide an exceptional customer experience.
    • Call customers to advice about changes or cancellations of scheduled runs.
    • Responds to client inquiries (i.e., destinations served, pricing, departure/arrival times, directions to terminal) all the while providing outstanding customer service
    • Responsible for cash management and compliance.
    • Operates cash register and/or credit card equipment.
    • Sells and processes ticket orders via telephone, internet, and over the counter.
    • Responsible for closing of the terminal including preparation of cash bank deposits, sales report, and depositing in safe box.
    • Supports marketing and promotional projects for ticketed events/promotions.
    • Maintains a professional working relationship with partnering retail agencies.
    • Completion of required documentation for transactions made with partnering retail agencies.
    • Respond to department, employee and general public matters provide information within scope of knowledge and authority or refer to appropriate staff.
    • Daily accurate reporting of tickets sold and cash collected.
    • Effectively answer calls on multi-line system, appropriately greet callers and correctly route calls and screen calls as required.
    • Greet visitors while following procedures in notifying employee or department the visitor/vendor is requesting to see.
    • Utilize good judgment when confronted with the resolution of both internal and external conflict.
    • Process ticket sales while assuring ticket numbers remain in consecutive order.
    • Thoroughly record all ticket transactions.
    • Process money transfer requests.
    • Thoroughly record all money transfer transactions.
    • Performs routine clerical tasks such as filing, typing, photocopying and operating other office machines
    • Other duties as assigned
  • Locations
    West Memphis, AR • Dallas, TX