Job Description
OVERVIEW
The Total Rewards & HR Operations Specialist is responsible for the day-to-day operations and
administration of Spring Venture Group's employee total rewards and HR operations programs.
The Total Rewards & HR Operations Specialist also provides exceptional internal employee
service, provides support in the delivery of benefits, and collaborates with HR leadership and
third-party vendors to implement and improve employee benefit plans and programs.
REPORTS TO
The Total Rewards & HR Operations Specialist reports to the Director, Total Rewards & HR
Operations in the People department.
ESSENTIAL DUTIES
- The essential duties for this role include, but are not limited to:
- First point of contact for employees, benefits vendors and broker for total rewards related questions or requests.
- Maintain, implement, and improve administrative procedures for assigned benefits processes. Coordinate daily benefits processing (enrollments, terminations, changes, distributions, compliance testing, etc.).
- Managing New Hire Benefits Orientations.
- Manage the Employee Assistance Program (EAP) and partnership with vendor.
- Compile and input employee benefit data in management systems, ensuring compliance to government reporting regulations.
- Assist in annual audits. Prepare, collect and organize data for actuarial assessments.
- Assist with open enrollment process, including, but not limited to, testing and data feeds to vendors, communications, and assisting employees with enrollment.
- Serve as a liaison for Worker's Compensation related claims.
- Manage the HSA, FSA programs and partnerships with vendors. Conduct the non-discrimination testing, and any necessary auditing.
- Work directly with insurance brokers and benefits vendors on system integrations,
- employee benefit assignments, claims processing (including COBRA administration), and
- billing to ensure accuracy.
- Assist in completing annual benefit program audits by preparing, collecting, and organizing
- required data for actuarial assessments.
- Assist with Jira tickets by reviewing and responding to basic tickets from employees regarding benefits or system issues; help to review ticket issues to determine themes and ways to assist with those types of problems that are recurring.
- Help with completion of various forms and paperwork such as ID cards, and 401(k) systems.
- Communicate with employees who have life event changes such as Employees/dependents turning 26, adding a child, and reviewing workday requests.
- Monthly file loads and audit/reconciling of participant in several benefits for system accuracy and timely bill payments with correct headcount such as Teledoc, Legal program, parking, wellness credit, tobacco credit, Identity theft, etc.
- Manage the administration of 401(k) audits of eligibility and processing of enrollments.
- Maintain, implement, and provide recommendations to improve administrative procedures for assigned benefits.
- Assist with Wellness Program strategy and execution.
- Document processes such a job aids, billing processes, how to develop basic reports in workday, along with other processes and procedures for the Total Rewards team.
- Performs other duties and responsibilities as assigned.
HR Operations
- Manage resolution of Jira Facilities (service) tickets
- Assist with Jira IT (service) tickets to troubleshoot minor IT related issues
- Assist with Maintaining office policies
- Partner with Compliance to facilitate and support HIPPA compliance and to perform desk audits.
- Facilitate employee onboarding and orientation
- Assist with Managing parking assignments for employees
- Assist with Maintaining seating assignments for all employees
- Assist with Maintaining employee and office Safety Program
- Assist if/when HR Operations Coordinator is out of office
- Other administrative tasks as requested