Job Description

ROLE – Customer Service Representative ADDRESS - Austin-5900 E Ben White Blvd Austin, TX 78741 (10703) HOURS – 8a -6:30p (M-F) – will work an 8 hour shift in that time PAY – $15/ Hour TERM – Contract to Hire TRAINING – 5-week training class COVID – the manager is hoping to start candidates in the office to train (will follow social distancing guidelines) then go home following training

REQUIRED

• 1+ years of experience in a call center environment
• Healthcare experience is highly preferred
• Must have good computer skills

POSITION PURPOSE: The main function of a call center/customer service specialist is to interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints. A typical customer service specialist is responsible for determining the client’s issue, offer possible solutions, or providing follow-up as needed. Customer service agents may be inbound, outbound, or a combination of both

JOB RESPONSIBILITIES:

• Resolve customers’ service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills.
• Contact customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments.
• Refer unresolved customer grievances to designated departments for further investigation.
• Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions, are taken.

Company Description

In the rapidly-changing, highly regulated industry that is healthcare, you need a medical staffing partner who works for you. Enter TotalMed. We’re an award-winning medical staffing agency delivering flexible healthcare staffing solutions no matter how complex your needs. But even more than that, we’re a team who really cares. Our end goal is to achieve quality patient care while enhancing your employee morale. If you’re a healthcare professional in either clinical or non-clinical healthcare, our recruiters can help you navigate the sea of healthcare jobs, uncovering your ideal career path. Or, if you’re faced with open positions and short-staffed projects in either business care or patient care, TotalMed can provide customized medical staffing solutions to fulfill your hiring requirements.