Job Description

Due to consistent growth, we have opportunities to join our global support center, headquartered in the Raleigh NC area! If you have current, verifiable 5+ years of call center customer service experience with stable job history, excel in a fast-paced environment, and have the discipline to work remotely, we want to talk to you!

*Please carefully read the job description below. Interested candidates who meet the job requirements should please send a current resume, as well as a cover letter referencing your relevant skills/experience and why you feel you'd be a good candidate for a work-from-home/remote position to careers@thegoodinside.com.

FULL TIME - OUR REMOTE SUPPORT CENTER HOURS ARE M-TH 9 AM-6 PM EASTERN TIME AND 9 AM-5 PM EASTERN TIME ON FRIDAYS.

We offer the following:

• Pay to start at $15/hr., commensurate with experience
• This is a full-time, work-from-home, permanent position
• Paid training
• Employee Health insurance available (medical/dental)
• Paid vacation/sick time/company holidays
• Employee Product Discounts
• The company will provide a laptop & VOIP phone or a wireless headset (you must have High-Speed Internet)
• No commute! No expensive work wardrobe!

In the role, successful support team members are responsible for:

• Delivering world-class customer service to customers with requests and inquiries via phone, live chat, and email in an inbound busy contact center environment
• Building and maintaining exceptional customer relationships
• Using multiple software programs and browsers to manage/handle contacts
• Utilizing research skills to troubleshoot customer issues
• Providing proactive communication to internal and external customers
• Maintaining productive relationships with peers through positive teamwork
• Stellar attention to detail and follow-up
• Performing other duties as assigned

What You'll Need (required):

• High School diploma or equivalent
• Must type 65wpm or more
• Must be computer/internet savvy
• High-Speed Internet Connection
• Dedicated home office/workspace
• Quiet workspace
• Discipline to work from home
• Basic to intermediate math skills (mastery of a calculator!)
• Local candidates only (must live within Fayetteville, Benson, Raleigh, Durham, or Chapel-Hill area)
• You must be able to legally work in the U.S.
• You must pass a criminal background check and drug screening.
• 5+ years recent and verifiable Call Center Experience is required (calls, chats, emails)
• You must be able to establish a noise-free work-from-home setting.

KEY COMPETENCIES: strong verbal and written communication skills | excellent listening skills and attention to detail | good time management and organizational skills | good judgment and adaptability | high-stress tolerance and resilience | proficient in relevant computer applications: Microsoft Office tools, email, chat, internet navigation | knowledge of customer service principles and practices | excellent data entry/keyboard skills: 65 WPM minimum  

TOUCHSTONE ESSENTIALS PROVIDES EQUAL EMPLOYMENT OPPORTUNITIES TO ALL EMPLOYEES AND APPLICANTS FOR EMPLOYMENT AND PROHIBITS DISCRIMINATION AND HARASSMENT OF ANY TYPE WITHOUT REGARD TO RACE, COLOR, RELIGION, AGE, SEX, NATIONAL ORIGIN, DISABILITY STATUS, GENETICS, PROTECTED VETERAN STATUS, SEXUAL ORIENTATION, GENDER IDENTITY OR EXPRESSION, OR ANY OTHER CHARACTERISTIC PROTECTED BY FEDERAL, STATE OR LOCAL LAWS.  ARE YOU TRULY SUPERB AT WHAT YOU DO? JOIN US.