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Field Claims Representative - Orlando

Tower Hill Insurance Group, LLC

Field Claims Representative - Orlando

Orlando, FL
Full Time
  • Responsibilities


    Tower Hill Insurance Group has an exciting opportunity for a talented Field Claims Representative who enjoys intellectual challenge and seeks a rewarding career with a company that is experiencing growth. Review and analyze first and third party homeowners claims to determine extent of insurance carrier’s liability, determines the extent of damaged property, and recommends settlement amounts in order conclude claims with policyholders in accordance with policy provisions and applicable insurance statutes and laws. Field Claims Representatives will provide on-site claims service to our customers. Job responsibilities include investigation, estimate/scope preparation, evaluation of damaged personal belongings, assessment of additional living expenses and coordination of the use of vendors to complete repairs and/or replace damaged property.

    These claims are usually less complex in nature. The majority of claims will involve theft, lightning, and small to medium structural losses.

    ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

    Must have a valid driver’s license.

    Required to travel throughout his/her assigned territory to investigate, inspect, and conclude homeowners’ losses.

    Reviews the insurance policy contract, policy endorsements and related documents to make a proper coverage determination.

    Prepares property damage estimates using computer-estimating software.

    Reviews estimates submitted and negotiate agreements on scope and cost of repairs.

    Complies with customer service objectives (as determined by the company)

    Meets or exceeds production objectives (as determined by the company)

    Prepares complete claim reports and transmits them on a timely basis for payment.

    Obtains any physical evidence, develops third party information and theory of liability, conducts recorded or face to face interviews, and secures official records.

    Recognizes and submits subrogation, underwriting and SIU referrals as necessary.

    Communicates effectively with customers and vendors in a prompt, professional manner.

    Communicate expectations and oversee all vendors involved in the claim investigation. May involve re-inspection of work product and evaluation of customer service.

    Maintains file documentation, file notes and investigation documentation on each assigned claim.

    Maintains open claim inventory per company guidelines.

    Ability to attend offsite and/ or out of State training seminars

    Clearly posts or attaches information to the electronic claim file.

    Follows up timely with policyholders or other involved persons for information pertinent to the claim investigation via phone, mail, or electronic mail.

    Communicates with Claims Supervisors/Managers consistent with company guidelines.

    Operates in accordance with Florida Statues.

    Maintains FL license by meeting continuing education requirements.


    This job has limited supervisory responsibilities. Field Adjusters will communicate expectations and oversee all vendors involved in the claim investigation. This can involve re-inspection of work product and evaluation of customer service. Field Adjusters may also be used as Catastrophe Coordinators during significant weather events.


    College degree (four-year college/university) or equivalent professional education and experience combined; Minimum of 1-3 year related adjusting experience and successful completion of an initial claims training program or ability to successful complete portions or all of our initial training program consisting of insurance principles, loss adjustment basics and basic residential construction. Successful completion of current courses as outlined in the extended training catalogue, and/or insurance industry courses for this position.


    Contribute to team discussions

    Become proficient with all tools and technologies

    Be open with new ideas or proposals

    Possess strong communication skills

    Adaptable to change

    Excellent customer focus


    Competitive starting salary

    Annual merit reviews and bonus potential

    Medical, Dental, Life and Disability Insurance, and Health Savings Accounts

    Matching 401(k) Plan

    Paid PTO and holidays

    Learning & Development Opportunities

    Tuition Reimbursement

    State of the Art work out facility (Corporate office)

    Business casual dress, and more

    For more information about our company, careers and Total Compensation, visit

    Tower Hill Insurance Group, LLC is an equal opportunity employer.