The Fixed Ops Assistant at Town Nissan works with the Fixed Ops Director to ensure professional, timely, and accurate delivery of services and communication from the department to customers.
Responsibilities:
Ability to work within a diverse workforce; maintain a professional business appearance, demeanor, and neat workspace. Arrive to work on time and job ready. Understand, as a representative of the company, high-level work standards are required at all times in both service and behavior. Maintain a positive attitude and participate in training and coaching.
Work with Fixed Ops Director to ensure professional, timely, and accurate delivery of services and communication from the department to customers.
Assist with all service department phone calls ensuring customers are receiving prompt communication, including calling customers when vehicle is ready for pick up.
Schedule express service appointments.
Assist with reception, cashier, and the rental fleet.
Process PDIs (Pre-delivery Inspection) by collecting vehicle books and assembling key tags.
Process all "we owes" by handling the customer process: order parts, schedule customer, coordinate required vendors, etc.
Submit and fax all aftermarket warranty and fleet maintenance claims.
Remain current on all dealership required training and certifications.
Participate in both department and dealership meetings.
Work with Reynolds & Reynolds regarding software challenges which may arise.
Perform other duties as assigned and adapt as needed.
Qualifications:
Benefits: Bonus programs for exceeding goals!
If you are a dynamic and results-driven individual with a passion for helping people, we want to hear from you! Join our team at Town Nissan and take your career to the next level.
Town Auto Group is an equal opportunity employer that values diversity in the workplace. We offer a competitive salary, commission-based earnings, and comprehensive benefits package, including health, dental and 401(k). If you are interested in becoming a sales professional and you want to join a successful and dynamic sales team, please apply today!
TOWN is "the" place to work ~