Customer Success Manager in Dispositions for a Real Estate Investment Company Township Properties, a leading real estate investment firm in Georgia, is seeking a dynamic and dedicated Customer Success Manager to join our team. The ideal candidate will serve as the primary point of contact for sellers throughout the real estate transaction process, ensuring their engagement and satisfaction. Special attention must be given to sellers as many customers are going through their first off-market transaction experience without a Realtor’s involvement. This role requires a people person with high emotional intelligence, who can handle tough conversations and project confidence in our company and team. Responsibilities: • Primary Point of Contact: Act as the main liaison between sellers and the company, guiding them through every step of the real estate transaction process. • Seller Engagement: Maintain regular communication with sellers to keep them informed, engaged, and satisfied with the progress of their transactions. • Reporting: Provide regular updates and reports to the seller regarding the transaction’s progress; collect relevant updates from the dispositions manager, transaction coordinator, and dispositions director. • Conflict Resolution: Handle difficult conversations with sellers tactfully and professionally, ensuring issues are resolved promptly and to the seller's satisfaction. • Confidence Building: Project confidence in the company and the team, instilling trust and reassurance in sellers regarding their transactions. • Emotional Intelligence: Utilize high emotional intelligence to understand and address the needs and concerns of sellers, fostering strong, positive relationships. • Feedback Loop: Gather and relay seller feedback to the team to help improve processes and customer experience. • Collaboration: Work closely with other departments, including sales, dispositions, and operations to ensure smooth and efficient transactions. Qualifications: • Experience: Minimum of 3-5 years of experience in customer success, account management, or a related field, preferably in real estate or investment sectors. Real Estate experience is preferred but not required. • Communication Skills: Excellent verbal and written communication skills, with the ability to convey information clearly and effectively. • Emotional Intelligence: High emotional intelligence with the ability to empathize with sellers and manage their emotions effectively. • Conflict Management: Strong conflict resolution skills, with the ability to handle difficult conversations and situations with professionalism. • Confidence: Ability to project confidence in the company and its processes, instilling trust in sellers. • Organizational Skills: Strong organizational and time-management skills, with the ability to manage multiple transactions and priorities simultaneously. • People Skills: A genuine love for talking to people and building relationships. • Problem-Solving: Proactive problem-solving skills, with the ability to think on your feet and make decisions quickly. • Tech Savvy: Proficiency in using CRM software and other relevant technology to manage seller relationships and transactions. Compensation: $7,000 - $15,000 yearly

• Primary Point of Contact: Act as the main liaison between sellers and the company, guiding them through every step of the real estate transaction process. • Seller Engagement: Maintain regular communication with sellers to keep them informed, engaged, and satisfied with the progress of their transactions. • Reporting: Provide regular updates and reports to the seller regarding the transaction’s progress; collect relevant updates from the dispositions manager, transaction coordinator, and dispositions director. • Conflict Resolution: Handle difficult conversations with sellers tactfully and professionally, ensuring issues are resolved promptly and to the seller's satisfaction. • Confidence Building: Project confidence in the company and the team, instilling trust and reassurance in sellers regarding their transactions. • Emotional Intelligence: Utilize high emotional intelligence to understand and address the needs and concerns of sellers, fostering strong, positive relationships. • Feedback Loop: Gather and relay seller feedback to the team to help improve processes and customer experience. • Collaboration: Work closely with other departments, including sales, dispositions, and operations to ensure smooth and efficient transactions.