Job Description

PLEASE READ ALL INSTRUCTIONS:

Are you looking for work that has a purpose? Do you want to be part of a positive, upbeat team that changes people's lives?

We're looking for someone who is comfortable leading a remote team of 2 to 6 people who can ensure all of our systems & policies are being followed. We're looking for someone that learns quickly, loves a good challenge, and will identify and solve problems proactively. If you fit the bill, on our team you'll have a place to grow in a supportive and exciting environment.

No legal experience required!

We're a leading immigration law firm in Towson, Maryland. You'll have the opportunity to do rewarding work with our clients (we handle mainly family based and humanitarian immigration cases including work for victims of crimes, domestic violence, and human trafficking). We pursue excellence to achieve the very best results for our clients.

Our work can be demanding, both in volume and pace, but we balance it with a friendly and fun work environment. In the past, we have done an all expense paid trip to volunteer with immigrants in Texas and a retreat in Florida. You’ll have opportunities to earn bonuses and you’ll get certain paid holidays off, an employer-matching retirement account, and a generous health insurance package.

RESPONSIBILITIES:

Oversee our customer service team (2 to 6 team members)

Manage and train new customer service team members

Create standards and goals for customer satisfaction

Interact daily with our current and prospective clients

QUALIFICATIONS:

Bilingual in Spanish (oral and written). Must have strong writing skills in ENGLISH AND SPANISH, excellent computer skills, and an eye for detail because you’ll be writing letters, text messages, and emails to clients in both languages. Experience leading/supervising preferred, but not required.

APPLICATION INSTRUCTIONS:

Please apply with a resume and a cover letter that includes your salary requirement. Applications that do not include a salary requirement and the phone screen assessment below WILL NOT BE CONSIDERED.

Job Type: Full-time

Pay: $15.00 - $22.00 per hour