Job Description

Account Management

• Build and maintain strong relationships with wholesale and retail customers.
• Serve as the primary point of contact for customer inquiries and provide ongoing account support.
• Ensure customer satisfaction by responding promptly to inquiries, resolving issues, and following up on sales opportunities.
• Maintain accurate customer records, sales documentation, and account information.

Business Development

• Identify and pursue new business opportunities to expand the customer base.
• Research prospective customers and establish relationships with new wholesale and retail partners.
• Support the growth of existing customer accounts by identifying upselling and expansion opportunities.
• Represent the company at trade shows, buyer meetings, and industry events to promote products and generate new business.

Sales Operations & Order Management

• Prepare quotations, pricing sheets, product catalogs, line sheets, presentations, and other sales materials.
• Process purchase orders, invoices, and other sales-related documentation.
• Coordinate customer orders, inventory availability, shipping, and delivery schedules with internal teams.
• Manage product sample requests and shipments to customers and prospects.
• Provide administrative and operational support to ensure efficient sales processes.

Sales Analysis & Market Research

• Analyze sales data and prepare reports to monitor sales performance and identify growth opportunities.
• Research market trends, customer preferences, and competitor activities.
• Provide insights and recommendations to support sales strategies and business growth.

Cross-Functional Collaboration

• Collaborate closely with Product Development, Warehouse, Operations, Marketing, and other internal teams to ensure seamless order fulfillment and customer satisfaction.
• Support product launches, promotional activities, and sales enablement initiatives.
• Coordinate across departments to improve operational efficiency and enhance the overall customer experience.

Qualifications

Required

• Bachelor's degree in Business, Marketing, Communications, or a related field.
• New graduates or candidates with 1–3 years of professional experience are encouraged to apply.
• Strong communication and interpersonal skills.
• Excellent organizational and time management abilities.
• Basic proficiency in Microsoft Office, particularly Excel, Word, and PowerPoint.
• Ability to work independently as well as collaboratively in a team environment.

Preferred

• Previous experience in sales, account management, customer service, or business development.
• Experience working with retail customers or consumer products.
• Interest in the toy, consumer goods, or retail industry.

Additional Information

All your information will be kept confidential according to EEO guidelines.