Job Description

Account Managers are responsible for growing Toyota Material Handling Solutions’ customer base by selling new material handling equipment, used equipment, parts, service, rental sales and racking/warehouse systems in an assigned territory within Los Angeles county.

RESPONSIBILITIES AND DUTIES

• Grow parts, service and rental sales volume and expand the customer base by selling new and used equipment in Los Angeles county
• Develop annual business plan and goals. Provide monthly updates on achievements versus goals. Exceed all annual sales goals and expectations
• Be an effective business partner to customers and prospects by understanding their business needs and striving to exceed customer expectations; promote Toyota Material Handling Solutions as a “solutions provider” to the customer/prospects
• Actively solicit new business through cold calling. Qualify all leads within 12 hours. Answer emails and voice mails within 4 hours
• Work up new equipment quotes in Toyota’s SAP system. Exceed the designated minimum number of quotes per month, as set by management
• Promote and sell Toyota 360 Support Plus plans; as well as, Toyota Material Handling Solutions Planned Maintenance, Guaranteed Maintenance and Vehicle Management System (VMS) Guaranteed Maintenance
• Understand and present financial merchandising solutions, prepare credit applications and product surveys; and evaluate off-lease and trade-in equipment
• Utilize Microsoft Dynamics CRM to manage contacts and leads, prospects, call activity, quotes, sales documentation, internal communications, post-sale follow-up, surveys and lost orders
• Manage Toyota’s Customer Satisfaction Program (CSP) survey verification process, meeting or exceeding the 11-day verification requirement. Keep close contact with customers to troubleshoot issues and help ensure positive survey results
• Utilize available technology to be a more effective and efficient resource to Toyota Material Handling Solutions, its customers and prospects
• Ensure professional development by participating in Toyota Material Handling and Toyota Material Handling Solutions training
• Be open to coaching by your Vice President of Sales and other Toyota Material Handling Solutions managers

JOB PREREQUISITES

• High School Graduate or equivalent; College preferred
• 3+ years of material handling industry knowledge and outside sales skills experience required
• Strong computer skills including intermediate skills in Microsoft Office 365 Word, Excel, Outlook and Teams; plus, a working knowledge of SAP, Microsoft Dynamics CRM and DocuSign
• Comprehensive Toyota material handling product knowledge helpful
• Strong financial merchandising skills
• Strong written and oral communication, organizational and time/territory management skills
• Self-motivated, goal-oriented personality and ability to work independently with minimal personal supervision. Must be able to work long hours.
• Must have a valid California driver’s license and a good driving record. Own an automobile and have auto insurance meeting Toyota Material Handling Solutions’ insurance requirements
• Ability to communicate on a professional level with customers, outside vendors and Toyota Material Handling Solutions team members
• Obtain and keep current OSHA forklift driver certification

JOB TYPE: Full-time, non-exempt

Wage - Commission pay structure and high earning potential

Company Description

Toyota Material Handling Solutions (TMHS) has been serving the material handling needs of the Los Angeles area since 1973. We have remained the #1 material handling and logistics provider in Los Angeles County since 2000. We dedicate ourselves to continuous improvement or “kaizen” which focuses on finding a better way to do things. That commitment runs through the entire Toyota Material Handling Solutions organization, from our service technicians to our accounting department. After all, the Toyota way means always seeking a better way. We are a full service, one-stop-shop Material Handling Solutions Company providing new, used, rental, parts, service and training on forklifts and other Material Handling equipment. We also provide systems, racking and shelving, docks and doors, warehouse floor cleaning and port terminal equipment.