Experienced Toyota Parts Counter Consultant (2 Years + Toyota Dealer Parts Experience)

The mission of this position is to contribute to the success of the dealership by successfully selling parts to internal and external clients, over the counter, through the shop, or on the phone to assist in achieving individual and departmental sales objectives relevant to the strategic plan. Responsibilities

Effectively and Efficiently Meets the Company’s Expectations Regarding Gross Profit and Sales

• Sells parts and accessories over the counter to internal and external Clients.
• Effectively, efficiently, and with a high level of service, handles all internal and external Client phone calls and in-person inquiries; provides price quotes and other information; reviews body shop estimates to ensure the ordered parts are correct and that all pricing is in line with the estimate.
• Successfully promotes all departmental sales initiatives; ensures Clients are aware of the full product line; informs Clients of companion part requirements and specials; assists outside sales representatives with their orders; solicits assigned accounts by phone.
• Effectively and efficiently plans and coordinates activities to ensure the correct part is identified, obtained and delivered in a timely manner and as agreed.
• Ensures all parts requests from internal Clients are correctly billed on Service Repair Order (RO).
• Maintains gross profit percentages as appropriate for each Client and pay type.
• Effectively and efficiently processes retail Client payments, or obtains credit authorization, while also ensuring that all charge sales receipts are signed by the Client.
• Ensures that all Clients receive their copy of the invoice.
• Assists the Parts Manager in maintaining a lost sales tracking program.

Effectively and Efficiently Manages the Company’s Parts Inventory

• Carefully, consistently, and accurately processes parts billing and crediting.
• Promptly notifies parts management of out of stock items, discrepancies, and shop materials/equipment in need of attention.
• Locates out-of-stock parts from outside sources and submits an emergency order as required.
• Promptly notifies the Service Consultant/Advisor, and the Client, when special ordered parts have been received.
• Promptly notifies the body shop when all parts have arrived along with an estimated time of delivery.
• Promptly pulls orders for delivery to the body shop and ensures all parts are tagged with Client name and job number.
• On a daily basis, sets up orders for shipment, delivery, or pick-up; replenishes assigned inventory.
• Effectively and efficiently tracks and follows up on back-order parts.
• On a weekly basis, verifies will-call, back-order files, and returns to vendors; returns to inventory those items not picked up or no longer required; issues credit for parts returned while also ensuring that the original invoice, or its number, is available so that purchase and pricing can be verified.
• Assists with regular parts inventories and selection of parts for returns.
• Assists with developing and maintaining the most effective physical storage layout.
• Effectively and efficiently maintains department security.
• In a timely manner, assigns parts upon arrival, inputs exchange parts orders on dealership software, returns exchange cores.
• Promptly inputs into Dealer Software...Material Return Authorization (MRA) shortage/damage claims.
• Issues shop tools to Technicians; tracks to ensure tools are returned in a timely manner.
• Maintains clear and precise record keeping for all RO’s, invoices, insurance estimates, special orders. Degree/Diploma

The Counter Person Position has a Pay Scale consisting of the following elements and ranges. Wages include Base Hourly Compensation of between $16.00 and $16.00. The position may also pay commission compensation which is based on the value or amount of closed sales achieved from $0.00 (if no sales are made) without any upper limit other than sales performance.