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Customer Service Lube Advisor

Toyota of Riverside

Customer Service Lube Advisor

Riverside, CA
Full Time
Paid
  • Responsibilities

    Responsibilities:

    • Initiates automotive services and repairs by accessing services requested.
    • Verifies warranty and service contract coverage, developing estimates, writing repair orders, and maintaining customer rapport and records.
    • Determine customer vehicle needs by listening to performance issues, checking vehicle maintenance records, and examining service schedules.
    • Develops estimates by costing materials, supplies and labor.
    • Maintains customer rapport by explaining estimates and time needed to complete, obtaining customer's approval of estimates, obtaining and providing contact information, and answering questions and concerns.
    • Maintains automotive records by recording problems and corrective actions planned.
    • Updates job knowledge by participating in educational opportunities and reading manufacturers' publications.
    • Enhances organization reputation by accepting ownership for accomplishing new and different requests and exploring opportunities to add value to job accomplishments.
    • Complete all areas of Toyota computer based and hands on training to understand all aspects of the services being offered.
    • Maintains high customer satisfaction ratings.
    • Maintains a clean work area.
    • Maintains a professional appearance.
    • Be willing to accept other tasks as assigned.

    Customer Service Lube Advisor Qualifications / Skills:

    • Equipment Maintenance
    • Problem solving
    • Reporting research results
    • Quality focus
    • Productivity
    • Estimating
    • Product Knowledge
    • Customer Service
    • Safety management

    Education and Experience Requirements:

    • High school diploma, GED or equivalent
    • Previous customer service experience

    Pay:

    • Starting at $19.00 an hour depending upon qualifications

    Certificates, Licenses, Registrations:

    • Valid CA Driver's License

    Please apply in person to

    Robert Connelly or Joseph Aghassi

    Toyota of Riverside

    7870 Indiana Ave

    Riverside, Ca 92504

    W e perform pre-employment drug screening and background checks.