RESPONSIBILITIES:

• Implements and maintains an effective dispatch system.
• Schedules shop work to facilitate maximum productivity in accordance with dealership policy and the technician skill level required.
• Prioritizes and controls all comebacks to ensure proper and prompt attention.
• Ensures proper repair order documentation, i.e., complaint, cause and correction noted on every repair order with punch time for each operation.
• Reviews job status frequently, logging status and reporting any change in time or cost estimates to the appropriate service advisor and/or customer.
• Maintains timely and professional contact with service customers.
• Maintains an organized and up-to-date repair log.  
• Communicates effectively with customers and staff with pertinent information in a timely manner.
• Reviews hard copies of repair orders turned in by technicians to ensure that assigned work has been performed and the repair order has been completed properly.
• Ensures that technicians follow all warranty process for documentation.
• Coordinates parts requirements with the parts department and contacts special-order parts customers immediately upon receipt of parts to schedule an appointment.
• Maintains high customer satisfaction ratings.
• Maintains a clean work area.
• Maintains a professional appearance.
• Be willing to accept other tasks as assigned.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION:

High School Diploma/GED

CERTIFICATES, LICENSES, REGISTRATIONS:

Valid CA Driver's License.

Please apply in person to :

Robert Connelly

Toyota of Riverside     

7870 Indiana Ave 

Riverside, CA  92504

We perform pre-employment drug screening.