RESPONSIBILITIES:
- Implements and maintains an effective dispatch system.
- Schedules shop work to facilitate maximum productivity in accordance with dealership policy and the technician skill level required.
- Prioritizes and controls all comebacks to ensure proper and prompt attention.
- Ensures proper repair order documentation, i.e., complaint, cause and correction noted on every repair order with punch time for each operation.
- Reviews job status frequently, logging status and reporting any change in time or cost estimates to the appropriate service advisor and/or customer.
- Maintains timely and professional contact with service customers.
- Maintains an organized and up-to-date repair log.
- Communicates effectively with customers and staff with pertinent information in a timely manner.
- Reviews hard copies of repair orders turned in by technicians to ensure that assigned work has been performed and the repair order has been completed properly.
- Ensures that technicians follow all warranty process for documentation.
- Coordinates parts requirements with the parts department and contacts special-order parts customers immediately upon receipt of parts to schedule an appointment.
- Maintains high customer satisfaction ratings.
- Maintains a clean work area.
- Maintains a professional appearance.
- Be willing to accept other tasks as assigned.
Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION:
High School Diploma/GED
CERTIFICATES, LICENSES, REGISTRATIONS:
Valid CA Driver's License.
Please apply in person to :
Robert Connelly
Toyota of Riverside
7870 Indiana Ave
Riverside, CA 92504
We perform pre-employment drug screening.