POSITION HIGHLIGHTS:

• RECOGNIZED LEADER: Rated #1 Prepaid Wireless Provider in the U.S.
• TECHNOLOGY DRIVEN:   Opportunity to work with state-of-the-art technology
• TEAMWORK: A supportive team environment that thrives on innovation.
• CULTURE: An entrepreneurial focus, where ownership and ingenuity are expected.
• BENEFITS: Excellent health benefits, Matching 401K, and education reimbursement.

WHAT YOU WILL DO:

The Fraud Analyst, SafeLink Compliance handles the vetting and on-boarding of Master Agents, Subcontractors and agents.  The incumbent performs personal background checks and validation of information provided by applicants.  The Fraud Analyst will uses research methodologies as the basis for timely and accurate decisions to approve or decline applications. In addition, this position generates daily performance reports to monitor application decision trends and investigation of suspicious events in the SafeLink application channels.

RESPONSIBILITIES:

• Evaluates system alerts for portenially froudulent activity.
• Create and analyze recurring and ad-hoc reports.  Provide analytical review of information in a clear and concise format for management.
• Makes actionable recommendations to managementbased on findings from analysis.
• Reviews transactions in multiple systems as well as input from other sources to identify fraud.
• Validate test and assess enrolled applications from various channels.
• Prepare and present reports that reflect audit's results and document process.
• Identify loopholes and recommend risk aversion measures and cost savings opportunities.
• Perform a full audit cycle as well as risk management and of approval effectiveness and compliance with all applicable directives and regulations.
• Communicates with internal and exteranl sources related to potentially fraudulent activity.
• Provides input on new ways of identifying fraud as well as improving existing fraud models.
• Fraud Compliance review of applicant applications and documents delivered to back office agents for approval.
• Review Master agent’s application and render a decision to on-board following in-depth analysis of company’s standing (i.e., LexisNexis, Secretary of State).
• Maintain Agencies/Subcontractors status and serve as point of contact for inquires, findings, and best practices.
• Responsible for developing and maintaining an easily accessible and searchable master list of vetted Agencies and Subcontractors.
• Perform a risk assessment of Agencies and Subcontractors based on the company due dilligence procedure.
• Correspond and interact with Master Agents to provide training, enforce guidelines, and take action on agents and/or subcontractors.
• Collaborate with cross-functional departments to resolve FCC complaints.
• Research common reseller sites e.g. Craigslist, eBay for individuals attempting to resell their SL handset and monitor, investigate and take action on Sub contractors and agents soliciting applicant via Social Media sites.
• Validate personal data and social program participation of applicants by using the DHS (Dept of Human Services) tool provided by states.
• Document results of validation decisions and communicate decision outcomes to order processing vendor (e.g., VMBC).
• Produce daily LexisNexis service performance reports (e.g. NAS, RiskView, Instant Authenticate, Reviewed applications trends, unauthorized re-seller events).
• Perform periodic reviews of enrollment base to detect suspicious activity patterns in applications channels (e.g., 3rd party grass roots, retail) using research tools such as LexisNexis, Google map, and other third party services.

Required Skills Required Experience

REQUIREMENTS:

• Associates degree or equivalent combination of education and experience.
• 1-2 years of investigative, application evaluation, consumer credit underwriting or analytical experience.
• Familiarity with LexisNexis a plus.
• Knowledge in Microsoft Excel and Access.