METRO PARK WAREHOUSES, LLC

The **Track & Trace Coordinator **is responsible for monitoring freight shipments in real time, ensuring on-time delivery, and maintaining proactive communication with carriers and customers. This role also supports billing and invoicing processes by verifying load details, processing documentation, and ensuring accurate financial transactions.

Pay: $20 - $22 per hour

Duties and Responsibilities

• Monitor active shipments from pickup through delivery

• Communicate with carriers/drivers to obtain real-time status updates

• Provide proactive updates to customers regarding shipment progress

• Identify and resolve transit issues such as delays, breakdowns, or route deviations

• Ensure on-time pickup and delivery performance

• Serve as the primary point of contact for carriers and internal teams

• Maintain consistent communication via phone, email, and TMS systems

• Escalate service failures or critical issues as needed

• Generate and send customer invoices upon load completion

• Review and validate carrier invoices against agreed rates

• Process accessorial charges (detention, layover, TONU, lumper fees)

• Perform 3-way matching: Rate Confirmation, Proof of Delivery (POD), and Carrier Invoice

• Ensure all documentation is accurate and uploaded into the system

• Close out loads in the Transportation Management System (TMS)

• Coordinate with accounting to resolve billing discrepancies

Skills and Qualifications:

• Strong communication and interpersonal skills
• High attention to detail and accuracy
• Ability to multitask in a fast-paced environment
• Problem-solving and critical thinking skills
• Basic proficiency in Microsoft Excel and data entry systems
• Experience with TMS platforms (e.g. Tai) preferred
• Basic understanding of freight brokerage and logistics operations

**Location: Kansas City, MO 64120
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We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

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