Job Description
- Analyze customer issues, determine causes, and initiate corrective actions.
- Analyze all issues of customers and new products and advocate appropriate resolutions to and from management.
Daily activities include answering customer inquiries, testing new code changes before deployment, responding to customer support tickets and collaborating with customer set ups.
Must Haves:
2+ years of experience working in an IT focused job or a 4 year degree
Strong interpersonal skills, comfort dealing with Microsoft programs, problem solving, multi-tasking, information analysis, conflict resolution, internal drive to succeed
Preferred Skills:
Knowledge of software development life cycle practices to include software troubleshooting/testing experience.
Experience working within an online ticketing system
Experience in the global trade and/or logistics industry
Knowledge of basic accounting principles and terminology
Optional:
Proficiency in another language (predominantly Japanese, Chinese, French, or German)
Experience leading online training/meeting/screen share webinar programs like Zoom or Teams
Technical writing skills
Company Description
Trade Tech Inc., based in Issaquah, WA with offices located around the globe, specializes in creating software solutions for the international logistics industry. Trade Tech's logistics and technology experts have created world-class applications linking sales, operations and accounting processes into a single environment. These applications are proven to help streamline freight forwarders' and shippers' supply chains, cut total transportation costs, manage exceptions, deliver visibility, and provide higher levels of customer support to help our customers compete in today's complex logistics environment.
Trade Tech Inc., based in Issaquah, WA with offices located around the globe, specializes in creating software solutions for the international logistics industry. Trade Tech's logistics and technology experts have created world-class applications linking sales, operations and accounting processes into a single environment. These applications are proven to help streamline freight forwarders' and shippers' supply chains, cut total transportation costs, manage exceptions, deliver visibility, and provide higher levels of customer support to help our customers compete in today's complex logistics environment.