Job Description

Do you believe that all it takes is a little communication and a smile to solve most problems?

Are you passionate about introducing solutions to clients they haven't even been aware of?

Are you ready to grow your career and work for a company that you believe in?

THREE TIMES YES? THEN WE NEED TO MEET YOU!

TRADEMARK MANAGEMENT GROUP is looking for a Client Service Representative to proactively support and provide direct customer service strategies for a renowned client in the clean energy industry. As the Client Service Representative, you will fuel the client's excitement as their direct point of contact. We need someone in this role who has successfully built, coordinated and executed client projects from inception to completion. Our ideal candidate has a hunter-mentality and is not afraid to roll their sleeves up.

WHAT YOU WILL ACCOMPLISH EVERY DAY:

• Provide a superior client experience by maintaining brand standards, delivering exceptional customer service, and upholding our core values
• Apply knowledge of products and services to successfully process tasks and requests to meet client expectations
• Work cross-functionally with the Client Account Management and Quality Assurance teams to evaluate and execute industry-leading client experiences
• Participate in managing the flow of inquiries, requests, and upgrades through the pipeline, ensuring that all items are processed and completed within our client agreement timeline
• Understand, report, and communicate on Key Performance Indicators critical to the success of the respective account and relevant executives
• Design and implement client communication initiatives to improve effective follow-up, long-term satisfaction, and client retention
• Ensure that all standard operating procedures are successfully executed and maintained by all team members on the client account team

WHAT YOU BRING TO THE ROLE:

• Bachelor's degree from accredited college or university
• 2-4 years of experience working in the business-sphere in a client-facing role
• Team player able to work effectively and collaboratively to meet goals and client deadlines
• Exceptional student mentality with the ability to 'think on your feet' and make educated and responsible decisions quickly
• Thrive in a fast-paced, entrepreneurial environment
• Pragmatic mindset, but can also bring a sense of creativity to the role to drive innovation amongst the team

If you are seeking full time employment opportunities and have the following experience you are encouraged to apply today: Customer support, customer service, customer relations, customer service manager, customer success, direct customer service, customer service associate, customer service representative, customer retention, customer agent, client management, client advisement, client relations, client account management, client services, client acquisition, or client support.

Company Description

Nearly every representative in the organization started with as little knowledge of our business as you have now. However, with energy and enthusiasm, combined with our time tested methods and expertise, you will achieve greater success than you have thought possible. Your objective is to generate interest in our clients products and services, and ultimately increase brand awareness within every market our clients reach. Our portfolio of clients such as Power Home Remodeling, Verizon, ATT, and Inspire Energy all have contracts for expansion nation wide. To fulfill the demand of our clients we are looking for the right growth oriented professionals to oversee these new markets. Trademark Management Group is a team of highly-skilled lead generation and marketing professionals who deliver exciting on-site campaigns that drive brand growth, recognition, and increase revenues. Our innovative approach and commitment to excellence have allowed us to emerge as leaders in a competitive industry, and we have plans for continued expansion as our client portfolio grows. For the past 6 years we have been the leading Marketing and Advertising Agency within the Jersey Shore expanding offices as far north as Boston Mass and as far South as Atlanta Georgia. As we continue to attract new clients every year who have a need for growth, we look to our staff and future leaders to take on this responsibility for years to come.