We are hiring entry-level Traffic Management Center Operators to join our team at a major traffic operations center in Austin. You will monitor highway cameras, detect incidents, and help coordinate emergency response across hundreds of miles of roadway — keeping Austin moving safely 24/7.

Shift

• 8:30pm - 7:00AM
• 10 Hours Shifts Overnight
• Sunday through Wednesday

What You'll Do

• Monitor live highway camera feeds for crashes, debris, and disabled vehicles
• Log and track incidents using traffic management software
• Dispatch emergency responders and roadside assistance via radio, phone, and email
• Update dynamic highway message signs to alert drivers
• Answer after-hours calls and coordinate with the appropriate teams
• Support major events and weather emergencies as needed

Requirements

• Minimum 1 year of relevant experience within the past 3 years
• Comfortable working in a fast-paced, high-pressure environment
• Strong written and verbal communication skills
• Must pass a background check (including FBI fingerprint-based check)
• Valid Texas driver's license with a clean driving record
• Must complete required radio and incident management training upon hire
• Fluent in English (written and spoken)

What to Expect

You'll start under the supervision of experienced operators and work toward full certification within 120 days. Pre-employment and random drug testing required. All background check costs are covered.

Ideal Candidates

This role is a great fit for candidates with experience as a 911 dispatcher, emergency communications operator, or police/fire/EMS dispatcher. We also welcome applicants from airport or transit operations centers, utility/energy control rooms, military communications roles, security operations centers, or freight/truck dispatch. If you're used to shift work, multi-screen monitoring, radio communication, and coordinating fast-moving situations under pressure — we want to hear from you.

Benefits:

• Dental insurance
• Health insurance
• Paid time off

Work Location: In person