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HR Customer Service Representative

Traffic Management Inc.

HR Customer Service Representative

Philadelphia, PA
Full Time
Paid
  • Responsibilities

    Job Description

    Responsible for sourcing, attracting, interviewing, and hiring of employees and ensuring a positive experience for candidates and hiring managers. The Talent Acquisition Specialist will be accountable for all stages of the recruitment process.

    ESSENTIAL DUTIES

    • Establish and post job advertisements on job search websites
    • Screen resumes for minimum qualifications using applicant tracking system to manage process steps
    • Conduct phone screen and/or in-person interviews using established tools & appropriate interviewing techniques to assess eligibility & availability
    • Schedule and organize interviews with hiring managers
    • Develop, monitor & maintain an active applicant pool of qualified candidates to create a talent pipeline to support workforce development
    • Maintain positive relationship with all candidates and hiring managers
    • Some travel (~20%) may be required to attend job fairs and/or branch visits
    • Perform other duties as assigned

    KNOWLEDGE, SKILLS AND ABILITIES

    • Excellent team working skills
    • Very organized and responsible
    • Able to work with urgency and meet deadlines
    • Excellent oral and written communication skills
    • Knowledge of recruitment and legal aspects of the hiring process
    • Hard working and dynamic person
    • Proficient with MS office suite and other computer applications
    • Demonstrate ability to work independently
    • Demonstrate ability to effectively collaborate with team members
    • Effective interpersonal skills with the ability to meet the demands of the diverse and changing needs of the assigned specialty areas
    • Strong customer service focus
    • Demonstrate critical thinking, flexibility and negotiation skills

    EQUIPMENT OPERATED

    • Basic office equipment (fax, copier, computer, keyboard, mouse, monitor, etc.)
    • Ability to drive a vehicle

    PHYSICAL REQUIREMENTS & WORK ENVIRONMENT

    • Requires sitting for prolonged periods of time in front of a computer and phones
    • Requires lifting up 20lb
    • Requires using hands to handle, control or lift objects
    • Requires repetitive movement
    • Exposure to reasonable noise levels
    • Must be able to fulfill essential job function in a consistent state of alertness and safe manner

    EDUCATION AND EXPERIENCE

    • College degree preferred
    • 6 months of staffing or recruiting experience strongly preferred

    This job description is not intended to be all-inclusive, and employees will also perform other duties as assigned by management as required.

    Traffic Management Inc. (TMI) reserves the right to revise or change job duties and responsibilities as the need arises.  This job description does not constitute a written or implied contract of employment.