Job Description

Job Description

The Training Manager, Franchise Support is responsible for designing, implementing, and managing comprehensive training programs for franchise sushi chefs across all company locations. This role ensures chefs receive exceptional initial onboarding and ongoing skills development in culinary technique, food safety, customer service, and brand standards. The Training Manager partners closely with Operations to ensure consistent chef performance, employee retention, and an outstanding customer experience.

Key Competencies

Instructional Design & Delivery, Culinary Expertise, Communication Skills, Leadership & Influence, Continuous Improvement Mindset, Collaboration & Partnership, Cultural Sensitivity, Organizational Skills, Customer Focus

Duties & Responsibilities

• Design and deliver onboarding training for new franchise sushi chefs, ensuring mastery of culinary techniques, food safety, and brand standards
• Develop and maintain ongoing training modules (in-person, virtual, and on-the-job) to support skill advancement and career development
• Partner with Operations to align training with company culture, performance expectations, and compliance requirements
• Create and manage standardized training materials, including manuals, videos, assessments, and job aids
• Implement train-the-trainer programs to empower site-level managers and lead chefs as training champions
• Monitor and evaluate training effectiveness through testing, performance reviews, and feedback loops; adjust programs as needed
• Track participation, completion rates, and chef performance metrics using the Learning Management System (LMS) or other tools
• Stay current on culinary training best practices, adult learning methodologies, and industry food safety standards

All corporate positions are required to work onsite at the office on Tuesday, Wednesday and Thursday each week.

This job posting describes the general duties and responsibilities for the position. Other duties as required may be assigned.

Qualifications

• Bachelor’s degree in Human Resources, Culinary Arts, Education, or related field (or equivalent experience)
• 5+ years of experience in training and development, preferably within food service, hospitality, or culinary fields. Hands-on sushi or Japanese cuisine experience strongly preferred
• Knowledge of food safety standards (ServSafe or equivalent certification required)
• Experience with Learning Management Systems (LMS) and e-learning development tools a plus
• Encompass the company mission and core values

Additional Information

Hana Group North America is an Equal Opportunity Employer

Salary: $85,000-$95,000