Benefits:

Health insurance

Opportunity for advancement

Paid time off

Position Summary The Training & Onboarding Coordinator plays a critical role in driving franchisee success by managing the end-to-end onboarding experience and supporting ongoing training initiatives. This role serves as the primary point of coordination for new franchisees from signing through launch and early-stage training, ensuring all milestones, systems, and training requirements are completed on time. Working closely with the Training Department, Operations, Franchise Development, and external vendors, the Training & Onboarding Coordinator helps deliver a structured, scalable, and professional onboarding and training experience across both virtual and in-person formats.

This position hosts regular franchisee check-ins, tracks progress against deliverables, manages onboarding vendors and systems, and supports the planning and execution of monthly in-person training weeks.

Core Responsibilities

Franchisee Onboarding & Early-Stage Training

Serve as the primary point of contact for all new franchisees throughout onboarding and early-stage training

Guide franchisees through a structured onboarding plan covering systems setup, operations, branding, compliance, and training requirements

Host weekly virtual check-ins with franchisees to review progress, answer questions, and clarify next steps

Track onboarding and training milestones, following up on outstanding tasks or requirements

Ensure all pre-launch deliverables are completed on schedule, including background checks, insurance, licensing, vendor setup, and training registration

Training Program Coordination

Collaborate with the Training Department to plan and execute monthly in-person training weeks

Coordinate training schedules, agendas, timelines, and session logistics

Assist with organizing training materials, resources, and documentation

Support on-site training execution as needed to ensure a smooth and professional experience

Vendor Relationship Management

Manage onboarding-related vendor accounts and setup processes including CRM, communications platforms, uniforms, fleet wraps, insurance, and technology tools

Act as the central liaison between franchisees and vendors to ensure timely, accurate setup and issue resolution

Maintain vendor onboarding kits, documentation, expectations, and setup timelines

Logistics & Event Support

Coordinate travel arrangements, lodging, meals, and on-site schedules for in-person training events

Communicate logistical details clearly to franchisees and internal team members

Ensure training events are well organized, professionally executed, and franchisee-ready

Internal Alignment & Handoffs

Partner with Franchise Development to initiate onboarding immediately upon franchise signing

Coordinate closely with the Director of Training & Development to transition franchisees into formal training

Maintain clear handoff plans with Regional Directors for launch support and ongoing field coaching

Track and update onboarding, systems, and training status in internal tools and dashboards

Process Improvement & Experience Optimization

Evaluate and continuously refine the onboarding and training journey for efficiency, clarity, and scalability

Identify opportunities for automation, SOP development, and process standardization

Gather franchisee and internal feedback to improve onboarding, training delivery, and system usability

Provide feedback to the Training Department on recurring franchisee questions, challenges, or improvement opportunities

KPIs & Success Metrics

Timely and complete franchisee onboarding and training completion

Successful setup and activation across required platforms and vendors

Franchisee satisfaction with onboarding and training experience

Internal team satisfaction with onboarding and training handoffs

Qualifications

2 or more years of experience in training coordination, onboarding, operations, or a related role

Strong organizational and project management skills with high attention to detail

Excellent written and verbal communication skills

Comfortable leading group meetings and working directly with franchisees and external partners

Ability to manage multiple priorities in a fast-paced, deadline-driven environment

Proficiency with scheduling tools, video conferencing platforms, and standard office software

Ability to travel 25-40% of the month nationwide

Preferred Qualifications

Experience working in a franchise or multi-unit business environment

Background in training, education, or adult learning programs

Experience coordinating events, travel, or logistics

Key Competencies

Highly organized and proactive

Strong follow-through and accountability

Collaborative and cross-functional mindset

Professional, supportive, and franchisee-focused

Flexible work from home options available.

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to Rolling Suds Corporate.