Job Description

We’re looking for an enthusiastic, highly-motivated customer service representative to provide an excellent experience to our customers. Job seekers should have a background in service, and exceptional communication, listening, and problem-solving skills. If you love interacting with people and you’re interested in new opportunities, career growth, and a positive, fast-paced work environment, we want to hear from you!

After 2 weeks of training, we are allowing temporary remote work.

We are an equal opportunity employer.

COMPENSATION: $13.50 hourly

RESPONSIBILITIES:

• Interact with the sales lead to maintain and improve service and product knowledge
• Resolve customer complaints in a friendly and timely manner to ensure high customer satisfaction
• Refer to customer scripts when working through difficult situations and refer to a supervisor, if necessary
• Communicate frequent customer suggestions to the team to troubleshoot
• Record customer interactions and follow up on their experience with our company

QUALIFICATIONS:

• Previous work in a customer-facing position
• Must possess exemplary interpersonal skills, communication skills, and active listening skills
• High school diploma, G.E.D. or equivalent

ABOUT COMPANY Transcosmos brings together a perfect marriage of talented people and intelligent technologies to deliver award-winning customer support with flexible and innovative service models that meet the service needs of any business or industry.

Transcosmos has a long history of over 45 years of experience in outsourced services. Originally established in Japan, and since then we’ve expanded throughout Southeast Asia and the rest of the world. We currently have over 100 operating centers across 14+ countries, supporting over 30 languages and counting. We serve 2,500 clients around the world and as an outsourced solution provider ranked 33rd among the top 100 global outsourcing companies. We continue to earn awards and global recognition including “Global Outsourcing 100 Leaders” awarded by IAOP 3 years running and No.1 for “The World’s BPO Player for The Asia/Pacific and Japan region” by the Gartner report in the U.S.