Transcosmos Sacramento Transcosmos is looking for keen problem-solvers to join our customer service team as a Seasonal Customer Service Representative with a chance for a Full-Time position, in our Sacramento, CA location. Training start date: February 15, 2021. As a Customer Support Agent, you provide assistance and services for our various clients across the U.S. and are the customer’s primary point of contact from start to finish. The Customer Support Agent is responsible for responding to customers via inbound calls and email while creating exceptional customer experiences. If you enjoy working independently, and as part of a team, this is the role for you! Having the ability to think on your feet and work in a fast-paced environment are skills we desire in a successful candidate. As our business continues to grow, opportunities for advancement are real possibilities for self-starters and those that take initiative. There is the potential to work from home after the successful completion of the training period. Responsibilities: • Creates an exceptional customer experience when responding to customers via email and inbound calls • Demonstrates an understanding of Quality Assurance behaviors which help to create exceptional customer experiences • Must be adaptable to changing expectations, new processes, and technology to support customer needs • A positive attitude and desire to be an excellent teammate • Able to work in various computer programs with ease • Ability to show patience, compassion, and empathy towards customers • Demonstrates creativity in problem-solving Qualifications: • Can work independently with minimal direction • Reliable with a good attendance record Compensation: $14.50 per hour

• Creates an exceptional customer experience when responding to customers via email and inbound calls • Demonstrates an understanding of Quality Assurance behaviors which help to create exceptional customer experiences • Must be adaptable to changing expectations, new processes, and technology to support customer needs • A positive attitude and desire to be an excellent teammate • Able to work in various computer programs with ease • Ability to show patience, compassion, and empathy towards customers • Demonstrates creativity in problem-solving