Job Description

TRANSCOSMOS SACRAMENTO

Transcosmos is looking for keen problem-solvers to join our customer service team as a Seasonal Customer Service Representative with a chance for a Full-Time position, in our Sacramento, CA location. Training start date: Nov 30, 2020. As a Customer Support Agent, you provide assistance and services for our various clients across the U.S. and are the customer’s primary point of contact from start to finish. The Customer Support Agent is responsible for responding to customers via inbound calls and email while creating exceptional customer experiences.

If you enjoy working independently, and as part of a team, this is the role for you! Having the ability to think on your feet and work in a fast-paced environment are skills we desire in a successful candidate. As our business continues to grow, opportunities for advancement are real possibilities for self-starters and those that take initiative.

There is the potential to work from home after the successful completion of the training period.

COMPENSATION: $14.50 per hour

RESPONSIBILITIES:

• Creates an exceptional customer experience when responding to customers via email and inbound calls
• Demonstrates an understanding of Quality Assurance behaviors which help to create exceptional customer experiences
• Must be adaptable to changing expectations, new processes, and technology to support customer needs
• A positive attitude and desire to be an excellent teammate
• Able to work in various computer programs with ease
• Ability to show patience, compassion, and empathy towards customers
• Demonstrates creativity in problem-solving

QUALIFICATIONS:

• Can work independently with minimal direction
• Reliable with a good attendance record

ABOUT COMPANY Transcosmos America brings together a perfect marriage of talented people and intelligent technologies to deliver award winning customer support with flexible and innovative service models that meet the service needs of any business or industry.

Transcosmos has a long history of over 45 years of experience in outsourced services. Originally established in Japan, and since then we’ve expanded throughout Southeast Asia and the rest of the world. We currently have over 100 operating centers across 14+ countries, supporting over 30 languages and counting. Transcosmos solutions serve 2,500 clients around the world and as an outsourced solution provider ranked 33rd among the top 100 global outsourcing companies. We continue to earn awards and global recognition including “Global Outsourcing 100 Leaders” awarded by IAOP 3 years running and No.1 for “The World’s BPO Player for The Asia/Pacific and Japan region” by the Gartner report in the U.S.